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    Assistant Shop Manager - Richmond, North Yorkshire, United Kingdom - Anthropologie Europe

    Anthropologie Europe
    Anthropologie Europe Richmond, North Yorkshire, United Kingdom

    1 week ago

    Default job background
    Retail
    Description
    Anthropologie

    Title:
    Assistant Store Manager

    Reports to:
    Store Manager


    Objective:

    To achieve the Anthropologic mission of creating an 'unimagined store experience' by developing a store culture that fosters creativity, and inspires both the store team, and the customer.

    To support the Store Manager in achieving strategic short and long term goals. Assume store accountability for sales, service, profitability and loss prevention. Ensure appropriate feedback and guidance is given in order to execute a high rate of succession and employee development. Participate in building community relationships that directly reflect the Anthropologic culture.

    Expectations
    People
    Recruit, train and develop managers to increase the day to day productivity of the business
    Assist with the development of the Management team to ensure that succession planning is in place for individuals, and the future growth of the business
    Manage all aspects of performance development (Performance Appraisals, Individual Development Plans, Coaching, Counselling and Disciplinary actions) for a productive, inspired and successful workforce
    Uphold Company standards and act as a mentor, teacher and positive role model to others
    Leadership and Communication
    Lead by example and inspire a shared vision by communicating store and company goals
    Assist and participate with the roll-out of all new training and operational initiatives
    Possess excellent communication skills in both written and verbal form
    Manage and motivate the store teams to achieve an unimagined level of customer care

    Managing the Environment
    Coach the management team to take the initiative as leaders.
    Oversee all levels of customer service, and ensure a positive store environment
    Exhibit excellent floor presence by leading by example, and training and coaching the store team on customer service, standards, product placement and time management
    Partner with the Store and Visual Manager to ensure any shop floor based work is carried out efficiently, and with minimal impact on the customer experience

    Operations
    In the absence of the Store Manager conduct walkthroughs with the Visual Manager and Department Managers on a regular basis, with constructive feedback and obtainable goals
    Guide the team to perform all store-level operational procedures accurately and in a timely fashion, in accordance with all Company policies and procedures
    Achieve the store stock loss goals

    Ensure there is a functional shipment processing system to facilitate new merchandise being placed promptly, the sales floor is fully replenished, and product standards adhered to.

    Possess excellent organisational skills and have the ability to plan, organise and execute projects by priority
    Assist in upholding Company Health & Safety procedures at all times to protect employees and Customers against accidents and incidents

    Merchandising and Display
    Facilitate communication between the Store Management and Visual team in order to enhance the store environment, and efficiently execute all merchandising projects in a timely manner
    Coach others to understand and interpret current fashion trends in local markets, in order to generate creative solutions right for the Anthropologic customer
    Work alongside the Visual Manager to strike the balance in creating an inspirational but commercial shopping environment

    Commercial Awareness
    Assist the Store Manager to maximise store sales and manage stock levels appropriately through analysing relevant reports, market trends and creative management of merchandise from receipt to sales
    Exhibit a sound understanding of the store's profitability, and guide team members to utilise Company reports to react to trends and drive business
    Stay abreast of current and local trends and have a sound knowledge of customer profile
    Demonstrate entrepreneurial skills to achieve and exceed store targets

    Requirements
    Experience in a management role, working in a fast paced but highly creative and customer focused retail environment
    Ability to positively impact results in sales, payroll and stock loss
    Proven record of developing a Management team and talented individuals
    Can demonstrate the ability to identify problems and implement creative solutions (back of house, scheduling, organisation)
    An appreciation and understanding of the Anthropologic culture and its appeal in the market


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