Senior Account Manager- Defence - Liverpool, United Kingdom - NCC Group

Description

Role: Senior Account Manager - Defence

Location: Hybrid – London / Manchester / Cheltenham / Leeds

Thanks for checking out our job opening; we are excited that YOU are interested in learning more about NCC Group.

We are on a mission to make society a safer and more secure place. Our people are the ones who make that possible; a global community of talented individuals working together towards a safer future.

We aim to create an environment where everyone can reach their full potential. We work together, we are brilliantly creative, we embrace difference and we want you to join in our mission, to make the world safer and more secure.

Take a look at our website here to learn more about why we're one of the leading global Cyber Security and Risk Mitigation business...

The Opportunity:

We are seeking a strategic Senior Account Manager to spearhead our efforts in forging critical connections between our capabilities and customers within key defence accounts as well as in customer funded research within the UK Public Sector. Our passion lies in research, the practical application of cybersecurity, and a strong social conscience that links our unique expertise with organisations poised to benefit from our knowledge.

In this pivotal role, we require an individual with a solid understanding of the cybersecurity landscape within the defence sector. Your responsibilities will extend to understanding the challenges our customers face and maintaining awareness of current threats. We acknowledge that this is a demanding undertaking, but what we offer is an untapped potential, access to some of the world's leading cybersecurity experts, and a corporate culture founded on teamwork and collaboration.

As a Senior Account Manager, you will lead the development and growth in key customer accounts by shaping compelling propositions, conducting comprehensive research, and providing invaluable insights into sector-specific challenges, nuances, and needs. This expertise will empower NCC Group to differentiate its services, delivering enhanced value to our clients.

In addition to this, you will support our sales and delivery organisations, fostering growth and nurturing enduring, strategic relationships with both existing and potential clients.

Key Accountabilities:

• Revenue, Orders, and Pipeline Growth: Drive substantial growth in revenue, orders, and pipeline within key defence accounts and funded research, aligning with agreed objectives.
• Improved Delivery Performance: Measure and enhance delivery performance through Cash and Customer Satisfaction metrics.
• Proposition and Account Development: Lead the strategic development of propositions within key and emerging accounts within the sector.
• Thought Leadership: Serve as an account expert and cultivate thought leadership within your sector to ensure client success.
• Pipeline Visibility: Generate clear demand signals within your accounts to guide the delivery units and inform product and service line innovation.
• Client Workshops and Immersion: Facilitate client workshops, encourage knowledge sharing, and foster sector immersion.
• High-Value Client Relationships: Cultivate key high-value collaborative relationships with major customers and authorities within key defence and related accounts to drive sustainable growth.

Minimum Requirements:

• Proven track record in business development and account management within the cybersecurity industry.
• Strong understanding of Defence & Public sectors and cybersecurity challenges within these industries.
• Demonstrated success in selling complex cybersecurity solutions to strategic clients.
• Exceptional negotiation, communication, and interpersonal skills.
• Proficiency in understanding and communicating technical concepts to non-technical stakeholders.
• Ability to work independently and as part of a cross-functional team.
• A self-starter with strong problem-solving skills.

Behaviours:

• Client-Focused: Prioritizes client needs and expectations, ensuring that all actions and decisions lead to client satisfaction and success.
• Collaborates as 'One NCC': Works in unison with all departments and teams, fostering a united front and shared objectives across the entire organisation.
• Adds Value: Goes beyond the minimum requirements to provide solutions and contributions that enhance the customer's success and growth.
• Enables and Empowers: Provides tools, resources, and support to team members, fostering an environment where they can thrive and excel.
• Personal Responsibility: Takes ownership of actions, decisions, and outcomes, acknowledging successes as well as areas for improvement.
• Communicates Openly and Respectfully: Shares information transparently while maintaining respect and consideration for all stakeholders.
• Open Mindset: Embraces new ideas, diverse perspectives, and is willing to adapt in response to evolving situations or feedback.
• Growth and Development: Actively seeks opportunities for personal and professional growth, championing learning and evolution for oneself and the organisation.

About NCC Group

The NCC Group family has over 2,200 members located all around the world, providing a trusted advisory service to 15,000 customers. Born in the UK, we have now have offices in North America, Canada, Europe, Asia- Pacific and United Arab Emirates.

We are passionate about helping our customers to protect their brand, value and reputation against the ever-evolving threat landscape. We fuel that passion with investment in our people and our business.

Our values and code of ethics are at the heart of how we operate – we work together, we are brilliantly creative and we embrace difference. We treat everyone and everything with equal respect.

We want to create an environment where all colleagues feel psychologically, emotionally and physically safe to be authentic, sharing their personal experiences to represent the diversity of the world they live in, and have equal opportunity to achieve their best.

About your application

We review every application received and will get in touch if your skills and experience match what we're looking for. If you don't hear back from us within 10 days, please don't be too disappointed – we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles.

If you do not want us to retain your details, please email All personal data is held in accordance with the NCC Group Privacy Policy. We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please tell us at any stage.

Please note that this role involves mandatory pre-employment background checks due to the nature of the work NCC Group does. To apply, you must be willing and able to undergo the vetting process. This role being advertised will be subject to BS7858 screening as a mandatory requirement.