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    Team Leader- Insurance - United Kingdom - First Central Services

    First Central Services
    First Central Services United Kingdom

    5 days ago

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    Description
    We're First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. Data drives us. It fuels our outstanding distribution, finance, technology and legal services. Our underwriting skills are built on data expertise; They make us stand out, help us succeed.

    We're on the hunt for a Claims Fraud Team Leader to join our Counter Fraud Services team to be based in Haywards Heath , West Sussex .

    You'll supervise and provide direction to a team of Fraud Investigators, making sure that you work collaboratively with the team to provide an efficient and effective service to the business.

    Have strong organisational and time-management skills
    Be great with key stakeholders and building relationships
    Insurance, Claims, Fraud and Insurance experience (we 're just looking for a great Team Leader)

    To drive Claims Fraud strategies and initiatives in line with agreed process and maximise benefit to the business, reporting and control of management information.

    To be responsible for all types of fraud workstream and ensure that these are investigated, validated and controlled within agreed metrics and SLA.

    To ensure all new claims are investigated thoroughly in line with agreed processes and are validated whilst maintaining a good degree of customer satisfaction (where appropriate) and any impact to our customer's journey is mitigated.

    Provide technical support to the team and be a referral point for handling customer complaints to achieve a positive outcome.

    Monitor and manage the departments key performance indicators to ensure that department and team targets are met.

    Have input into and manage departmental procedures and process through continuous improvement techniques specifically in relation to Claims Fraud and drive improvements in processes and systems.

    Ensure all Fraud Investigators are compliant with TCF principles when liaising with customers and ensure own personal compliance with TCF principles.

    Solicitors, Accident Investigators and other suppliers to monitor performance and ensure adherence to processes.
    Ensure personal and team compliance with Company Financial Crime policies and other standards and regulations.
    Conducting regular reviews to check the accuracy and quality of team's work.

    Delivering coaching and feedback to the team to achieve KPI's and SLA's, and conducting regular performance reviews and 1-2-1's; Deal with all employee issues including monitoring absence and conducting disciplinaries.

    Monitor Fraud Investigators calls to ensure they are following company's policies and procedures at all times and are compliant with FCA regulations (including TCF principles)
    Set targets for agents and deliver coaching and feedback to the team to achieve KPI's and SLA's, and conduct regular performance reviews, including probationary reviews and annual appraisals

    Deal with all employee issues including monitoring absence, supporting the disciplinary process, and resolving employee issues with support from the Operations Manager and HR when required.

    Assist the recruitment process and assist with the training of new recruits, or re-training of current employees when required.



    Claims Fraud Team Leader Job Competencies:
    Extensive motor insurance experience and claims fraud technical handling capability
    Claims fraud litigation and fraud trials experience
    Extensive claims fraud strategies and initiatives
    Proven skills in performance management, setting objectives and disciplinaries
    Strong understanding of all aspects of the motor insurance and claims fraud types (LVI, LNC, staged accident etc.)
    Understanding of claims fraud handling, cradle to grave
    Understanding of the Litigation process from a claims fraud perspective
    Excellent knowledge of FCA requirements ( including TCF) and the regulatory framework relating to claims
    Comprehensive understanding of regulatory requirements and company principles
    Good time management and organisation skills
    Strong leadership and people management skills with the ability to motivate employees in a high-pressured environment
    Simply Health Cash plan. Reclaim the cost of your eye tests, dental appts, physiotherapy and more
    Flexible Bank Holidays
    Eight flexible bank holidays; Electric Car Scheme
    Plug into our Electric Car Scheme for a deal with insurance, road tax and servicing
    Flexible Working
    We're flexible; most roles let you mix office and home working.
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