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    Assistant Hub Manager - London, United Kingdom - The Zedify group

    The Zedify group
    The Zedify group London, United Kingdom

    2 weeks ago

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    Description

    Zedify is shaking things up in the logistics sector by transforming the way first and last-mile deliveries are done in cities.

    Our tech-enabled cargo bike-first model helps enhance brands, reduce cost and is over 90% lower carbon than the next best alternative.

    With some great financial backers, and during a period of significant growth, we're at an exciting stage.

    To help us navigate growth alongside our goals we're on the hunt for an Assistant Manager to join us in Battersea, London.

    The purpose of the role is to support the Hub Manager in organising the hub day-to-day, ensuring that service standards are maintained, achieving operational efficiency targets, and following policies and Health & Safety procedures.

    You will be providing an exceptional quality of service to our customers and our customers' customers.

    Provide leadership and direction to all staff to ensure they deliver a quality service and remain motivated at all times.

    Liaise with the night shift supervisor on a daily basis, when necessary to ensure that all parcels are successfully sorted and routes assigned for depot riders.

    Support the training of new couriers in the Hub including onboarding training for new riders and ongoing training for couriers, liaising with People (HR) team.

    Work with Hub Manager in monitoring rider performance for all clients using a mixture of data metrics and qualitative measures.


    Operational Management:

    Add and manage all bookings from clients in Zedify's delivery management systems by creating and planning rounds and assigning them to riders.

    Ensuring that Health and Safety standards are maintained to statutory levels in the depot.

    Support the hub manager in communicating standard operating procedures (SOPs) to all staff including distributing SOPs digitally and physically.

    Identify and report to the hub manager any improvements that can be implemented to increase efficiency & quality.
    Approve timesheets when the hub manager is unavailable.
    Ensure all rota systems are accurate and correct, updating any sick/annual leave as required.


    Client Management:
    Work with all staff to promote promotions and raise Zedify brand awareness.
    Comply with all company policies, practices and procedures.
    A green salary sacrifice scheme for cycling and electric vehicles.
    Access to ONSI for store discounts and employee wellbeing services, including counselling.
    Enhanced maternity / paternity leave
    00 per annum depending on experience and a bonus scheme.

    By working actively to embrace diversity, we can enrich every discussion and decision at Zedify and bring our purpose to life.

    Our goal is to help create a workplace where everyone feels welcomed and included, and treated fairly and respectfully.

    We're building a system for deliveries that is fit for the future and better in all ways; zero emission at core (no offsetting here), intuitive & flexible (a wonderful customer experience) and better for people (no gig economy for us).

    We currently operate in 10 UK cities and have a fast expanding network of hubs.
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