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    Help Desk Analyst - Dartford, United Kingdom - Digital Talent Group

    Digital Talent Group
    Digital Talent Group Dartford, United Kingdom

    3 weeks ago

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    Description

    Job Description

    Helpdesk Support Analyst needed for this initial 1 month contract for an enterprise sized Dartford based not for profit organisation .

    Key Responsibilities:

    • Provide first-level contact and problem resolution for all users with hardware, software, and application problems.
    • Resolve user-reported issues using available tools and following procedures and policies for the handling of support cases.
    • Document, track, and monitor the problem to ensure a timely resolution.
    • Perform user administration duties (setup and maintaining account).
    • Maintain and update records and tracking databases.
    • Alert management to emerging trends in incidents.

    Required Skills and Qualifications:

    • Proven experience as a Helpdesk Support Analyst or similar role.
    • Excellent problem-solving skills to diagnose, evaluate and resolve complex problem situations, or when appropriate, escalate or route them to appropriate IT staff members.
    • Strong knowledge of Microsoft Office Suite, Windows OS, and help desk software.
    • Exceptional customer service orientation and excellent communication skills.
    • Ability to work independently and in a team-oriented, collaborative environment.

    We need candidates available for an immediate start and the role will be based on site in Dartford. Please get in touch to discuss in detail ASAP

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