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    Night Customer Service Advisors - London, United Kingdom - Randstad Staffing

    Randstad Staffing
    Randstad Staffing London, United Kingdom

    2 weeks ago

    Default job background
    Description
    Customer Service Advisor (Japanese speaking)

    Location:
    London (in office 2-3 days per week)

    Our solutions include series tours, technical visits, educational tours, Japan specialist travel consulting, as well as meetings, incentives, conferences, and exhibitions.

    Our Destination Management services form the core of our business.

    Together with our destination experts, our sales and account management teams generate business by partnering with our customers (Tour Operators, Travel Agencies) to shape exciting itineraries suited to their traveller's needs.

    We take care of everything from ground support, hotel bookings, sightseeing, restaurants, and local guides; all while providing 24/7 customer support so that travellers from over 50 countries can enjoy memorable travel experiences worry free.

    The key objective of this position is handling tours and providing dedicated support to ensure customer satisfaction throughout trips and to provide efficient solutions to any problems that may arise.

    This shall be done with a strong focus on high quality customer service.

    Customer Service Executive will also provide the first contact point for all emergency situations that may arise and are also expected to function as local PR agents and sales support to maintain existing customer relationships and to promote future business.

    Effectively handle all incoming calls, emails, chats for customers travelling within the Company's European territories.
    Professionally dealing queries and/or complaints that may arise from customers, suppliers or hoteliers.
    Process and confirm all service bookings efficiently and accurately, paying attention to any special requirements from the customers.
    Conduct regular service quality checks and monitoring of services provided on tours.
    Meet-n-Greet customers and tour leaders during and outside office hours as and when required.
    Work on shift hours pattern including night shift, weekends, and bank holidays as/when required.

    Act as an emergency response team and provide support to tour leaders/customers during any unexpected crisis situations that may arise.

    Experience in customer service/travel industry/call centre, is desirable.
    Previous Contact Centre technology knowledge is desirable.
    Travel industry market & culture understanding/experience for APAC/EMEA desirable.
    Business level of English is essential (both verbal and written)
    ~ Native level fluency of Japanese is essential (both verbal and written)

    ~ Computer literacy - experience in working with Microsoft Office

    Team player, with flexible and adaptable approach
    Passionate about excellent customer service delivery
    Randstad Business Support is acting as an Employment Agency in relation to this vacancy.
    customer care
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