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    Case Manager - United Kingdom - Training World Ltd

    Training World Ltd
    Training World Ltd United Kingdom

    6 days ago

    Default job background
    Description

    In today's competitive environment the supplier who operates a stronglycustomer focused, service oriented approach is far more likely to achievebusiness success.

    Supervisors and first line Managers have a crucial role toplay in making sure the best customer care practices are implemented.

    Practiceswhich will protect company image and enhance customer loyalty and satisfaction.
    Aims and Objectives

    This development workshop will provide delegates with a clear understandingof the importance of customer care and the skills required to implement bestpractice.

    The Course Covers
    How to understand customer's expectations
    Who is the customer - internal/external customers?
    How to convey the right impression when dealing with customers - face toface and over the telephone
    How to handle customer's enquiries
    How to handle customer's grievances
    How to develop good questioning techniques to understand real needs
    How to build good, lasting relationships.
    The supervisor's role in developing effective company wide customer carepractices
    The benefits of a positive customer care attitude to staff, management andthe company as a whole.
    The supervisor's responsibilities for establishing and monitoring customercare standards
    Who Should Attend
    Supervisors and Managers who wish to improve their own 'Customer Care' skillsand those of their staff.
    Course Duration
    Certification
    Certificate of Attendance


    London:

    Birmingham:

    Bristol:

    Watford:

    Manchester:

    Norwich:

    Glasgow:
    All NEBOSH, IOSH, IFE, IEMA and City & Guilds courses are run through authorised centres
    #J-18808-Ljbffr
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