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Kingston upon Thames

    ICT Service Desk Support Engineer - Kingston upon Thames, Greater London, United Kingdom - Jonothan Bosworth

    Jonothan Bosworth
    Jonothan Bosworth Kingston upon Thames, Greater London, United Kingdom

    2 weeks ago

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    Description
    Senior Service Desk Engineer | circa £33,000 | Nr Guildford

    Jonothan Bosworth Recruitment Specialists are working on an exciting opportunity – a dual based role acting as a 2 nd Line Support Engineer and Assistant Team Leader of a Service Desk, comprising of 12 engineers.

    This is the perfect opportunity for someone looking to focus their career path on team leadership and management.

    Engineers who are confident enough to provide on-site support and act as an escalation point for 1st line engineers and act as the stand-in leader in the absence of the Service Desk Team Leader will be highly desired.

    If you have experience supporting Windows operating systems (Windows 7/10), Microsoft Office applications and administrating Office 365 we'd like to talk to you.

    If you have been exposed to Microsoft SCCM, Windows Server 2008 R2-2016, proxy technologies (Forcepoint/Mimecast) coupled with an understanding of basic networking principles (TCP/IP) and of ITIL operations modules (incident management, request fulfilment and problem management), we'd like to hear from you today.

    An understanding of ISO 27001 principles, GDPR principles and a Microsoft MCSA/MSCE certification would result in an immediate interview request .

    This is a fantastic opportunity offering the scope to 'act up', when the Service Desk Team Leader is unavailable.

    The successful candidate will be able to act as Team Leader and will be the primary source of contact for engineers on the Service Desk, customers and other internal departments.

    Individuals with excellent verbal and written communication skills and an ability to communicate at all levels, with prior experience of working in a managed service environment will be highly desired.

    5hours per week, Monday to Friday 09:00-17:30 . A full driving licence (and your own vehicle)would be desirable, but not a must.
    As we continue to expand our network, the quality of service that we provide has not been compromised. Delivering an excellent customer experience every day, Jonothan Bosworth continues to go from strength to strength.
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