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    Team Leader - Southampton, United Kingdom - Starling Bank Limited

    Starling Bank Limited
    Starling Bank Limited Southampton, United Kingdom

    3 weeks ago

    Default job background
    Part time
    Description

    Our aim is to give customers clarity and control over their money by allowing customers to manage their money entirely through the Starling banking app.

    The app is connected to 24/7/365 support - the customer service team is at the heart of our company.
    As a team leader, you inspire and motivate your team to give the best service to our customers. You lead from the front, showcasing your finely tuned customer service skills on a daily basis.


    Shifts:
    This role will be responsible to manage our twilight team who work hours between 5pm - 3am.

    Part Time Team Leader (30 hours a week) will be on a 4 week rotation between the hours of 5pm - 12am, Monday - Sunday.

    You will have 2 full weekends off during the 4 week rotation.
    This role will mainly work from home with 1 shift per month spent in the office.
    Motivate, coach and develop staff in the Contact Centre.
    Provide exceptional customer service via phone, email, live chat and social media.
    Respond to customer complaints and escalate issues as necessary.
    Drive continuous improvement ethos within the contact centre and the business.
    Actively improve processes, workflows and service to our customers.
    Leading our Customer Service teams in a 24/7 environment.

    Previous experience of a contact centre environment is desirable.
    We aren't fans of big, formal training sessions. Excellent written and verbal communication skills.
    25 days holiday
    ~ An extra day's holiday for your birthday
    ~ Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
    ~Salary sacrifice, company enhanced pension scheme
    ~ Life insurance at 4x your salary
    ~ Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
    ~ Generous family-friendly policies
    ~ Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
    ~ Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing.

    We are a leading digital bank on a mission to disrupt the banking industry. We've built an app with smart money management tools to help our customers live a healthier financial life. We also offer groundbreaking B2B banking and payments services.

    Since our launch in 2014, we've opened almost three million accounts including 480,000 business accounts for small and medium-sized enterprises (SMEs).

    We're a fully licensed UK bank and we have the culture and spirit of a fast-moving, disruptive technology company.

    We've been voted Best Current Account for the last five years running, named Which? Banking Provider of the Year for the last two and we were the most switched to bank in 2021.

    Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace.

    Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

    By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes.

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