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    People (HR) Services Coordinator - Bristol, United Kingdom - UK Civil Service

    UK Civil Service
    UK Civil Service Bristol, United Kingdom

    1 week ago

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    Description

    Job summary

    We are looking for an experienced People (Human Resources HR) Services Coordinator to provide first line People (HR) customer support through coordinating, administering and processing a range of People related activities.

    The Planning Inspectorate has a long and proud history in ensuring a fair planning system for England. The work we do has a significant impact on people�s lives, the communities where they live and the economy.

    We want our colleagues to be able to work more flexibly and more collaboratively, exploring new and innovative ways to improve the way we provide services.

    For further information on the Planning Inspectorate, please see the information pack attached. You can also view our careers page at

    Job description

    You will be details focused, precise and have the ability to effectively prioritise competing demands to ensure that a timely and quality service is provided. You will be open to translating challenges into learning and improvement opportunities. ���

    You will have an understanding of the range of activities provided by a People Operations function and will have experience of providing support within a People (Human Resources HR) function or related environment.

    Fundamentally, you will be a team contributor who demonstrates and champions inclusive behaviours, values individuality and positively contributes to the collective goals of the team.

    Our work is both cyclical and varied by nature � one week you may be focussed on Payroll processing and checking, the next you may have a mix of contractual changes or pension submissions to process.

    Customer contact, predominantly through our HR Service Desk contact portal, will play a big part of your day to day role � taking ownership of queries and resolving, problem solving or escalating these where required.

    Team connections are an important element of the People Operations culture. As such you can expect to be working collaboratively with People Unit colleagues to resolve customer queries and enhance the provision of our People services, alongside participating in regular and interactive service wide and/or team meetings or workshops.

    For full information on the role and assessment process please refer to the candidate pack attached.

    Office Attendance

    This role is contractually based at Temple Quay House, Bristol which is currently out of use due to undergoing refurbishment work. In the interim, we have the use of 2 additional office spaces pending refurbishment of Temple Quay House - both in very close proximity to Bristol Temple Meads Railway station. During the period of refurbishment in person attendance is required for a minimum of 1 day per month, however this will increase to at least an average of 1 day per week over the coming months with the potential to increase further post Temple Quay House refurbishment. Please contact us at if you would like to discuss our office attendance policy in more detail.

    Person specification

    Essential Criteria:

  • Experience of providing administrative and customer focussed support in a People (HR) or related function
  • Ability to accurately handle and process People and Payroll data and information
  • Ability to multitask and effectively balance competing priorities
  • Customer centric approach with the ability to deliver an excellent customer experience
  • Strong IT skills particularly in the use of excel and People (HR) Information Systems
  • Ability to communicate effectively with a range of stakeholders, customers and team members through a variety of mediums including; email, virtual and in person meetings, voice calls, messaging/chat functions and letters

    • Desirable criteria:

  • Experience of pension administration support�
  • Experience of payroll administration support/processing�
  • Experience of using an HR database or customer care database�
  • Experience of handling sensitive data�
  • Working towards or willing to start working towards a CIPD qualification�

    • Behaviours

    We'll assess you against these behaviours during the selection process:

  • Working Together
  • Managing a Quality Service
  • Delivering at Pace
  • Communicating and Influencing

    • Benefits

    Alongside your salary of �25,053, Planning Inspectorate contributes �6,789 towards you being a member of the Civil Service Defined Benefit Pension scheme.
  • Flexible working options, including flexi-time, part-time, compressed hours and home working if suitable for the role.
  • A working culture which encourages inclusion and diversity.
  • 25 days annual leave increasing by 1 day per year up to 30 days after 5 years, plus 1 privilege day to mark the King�s birthday. In addition to the normal bank holidays.
  • Generous family friendly policies.
  • Fast and modern IT kit which utilises Windows 10 and Microsoft 365, enabling seamless working from home and collaboration across teams.

    • For full information see our Benefits information pack.�

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