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    Support Services Advisor - Cambridge, Cambridgeshire, United Kingdom - Marshall Group

    Marshall Group
    Marshall Group Cambridge, Cambridgeshire, United Kingdom

    1 week ago

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    Description

    Working under the guidance of the Call Centre Manager and Fleet Service Supervisors, the main aim of a fleet service advisor is to provide excellent customer service; The role is for a Service Advisor responsible for the movements of broken-down vehicles, replacement vehicles and parts.

    This position would suit someone with call centre experience, an administrator or someone with a customer service background.
    Working under the guidance of the Call Centre Manager and Fleet Service Supervisors, the main aim of a fleet service advisor is to provide excellent customer service; Answer all inbound calls to the Customer Service Centre within KPI
    Prioritising workflow to maximize time efficiency, to meet productivity & quality targets.
    Deliver exceptional customer service across the board by achieving on-time delivery, product excellence and adherence to customer requirements.
    Support the management team with any tasks/requests as required by the demands of the Service Centre.
    Previous working experience within a customer orientated, service environment, preferably within the automotive industry.
    Experience of working in a customer services centre.
    Excellent communications skills and the ability to clearly communicate information both verbally and in writing
    Must be flexible and motivated
    This role is a 4 on/ 4 off shift basis 44 hours between the hours of 12pm to 12am

    In addition to a competitive hourly rate and overtime, we offer a range of benefits including 24 days' holiday, generous contributory pension scheme, life assurance, a wide range of product discounts and health benefits.

    All qualified candidates will receive consideration for employment without regard to age, race, colour, religion, genetic information, sex, sexual orientation, gender identity, national origin, disability status, or any other characteristic protected by law.

    Whether that's supporting global armed forces to deliver mission-critical activities, keeping the UK distribution industry on the road, creating new, sustainable communities where people can live and thrive, or developing the next generations of industry talent – we are incredibly proud to have been building extraordinary futures since 1909.

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