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Walsall

    Health Records Clerical Officer - Walsall, United Kingdom - Walsall Healthcare NHS Trust

    Walsall Healthcare NHS Trust
    Walsall Healthcare NHS Trust Walsall, United Kingdom

    1 week ago

    Default job background
    Permanent
    Description

    Job summary

    We are looking for an enthusiastic person to join our Health Records Access Team. This is a very busy team that provides a vital service to the Trust processing requests for patient information, for example Subject Access Requests, police requests, court orders, continuing care requests etc. Although full training will be provided, you will require an understanding of information governance and data protection principles.

    Main duties of the job

    You must possess excellent communication skills. Previous Health Records experience would be advantageous. It is essential that you are a well organised, self-motivated individual and be able to adapt to the needs of the service. You must be able to work well as part of a team and on your own initiative.

    Duties include:

  • Record and receipt all requests from external agencies
  • Locate all medical records, contacting various disciplines and departments as necessary
  • Ensure verification of any identification is undertaken prior to disclosing information
  • Forward copies of medical records to correct destination securely
  • Supply copy records as per GDPR and Access to Health Guidelines
  • Communication with both internal and external agencies Solicitors, Police, Coroners, other health care providers and general public
  • A good working knowledge of Microsoft Office packages including Outlook.

    • About us

    Walsall Healthcare offers a host of support for colleagues across the Trust, for career development opportunities and health and wellbeing. Working as part of our Health Records Library team, you will be a valued member of our Digital Technology Services Directorate, at Walsall Healthcare NHS Trust.

    Job description

    Job responsibilities

    Health Records Library operates 24/7, 365 days per year. You will have the benefit of working as part of a large, supportive team but are also expected to show initiative, work independently and demonstrateconsistently high standards. Being flexible in approach and having an awareness of the need for confidentiality and integrity is vital in this role. You will be able to work in a calm organised way with the ability to multi-task. You must be confident, friendly and able to work in a very busy environment against extremely tight deadlines.

    Person Specification

    Qualifications

    Essential

  • Good standard level of education (2 GSCE's or equivalent - preferably English and Maths).
  • NVQ level 2 in Customer Service (or equivalent).

    • Knowledge and Skills

    Essential

  • Knowledge of confidentiality and data protection issues.
  • Excellent keyboard, IT and administrative skills.

    • Desirable

  • Numeracy skills and attention to detail.
  • Good customer care and verbal communication skills.
  • Lifting and manual handling techniques

    • other

    Essential

  • Able to develop own skills and knowledge and participate

    • Desirable

  • Able to monitor and maintain health, safety and security of self and others.

    • Experience

    Essential

  • Dealing with patients/general public face to face or working in a customer focused environment.
  • Using MS Office and other Information systems/Patient Administration System (desirable) to input and update personal data.
  • Working as part of a team in a busy environment.
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