Proactive Customer Care Operations Manager - United Kingdom - Motability Foundation

Description

Based at our office in Harlow, Essex. (Full time office based during probation period)

This opportunity would suit someone with experience in managing case work or account management whilst providing excellent customer service experience.

Proactively engage directly with customers via telephone or through written correspondence.
Accurately use data to investigate cases relating to Motability vehicles.

Ensure detailed case notes are compiled accurately and relevant databases updated and maintained in line with data retention and data protection guidelines.

Manage caseloads effectively and follow through on actions required, in line with performance objectives.
Participate in other projects and initiatives as required.
Working knowledge of Microsoft Office i.e. Word, Excel, PowerPoint and Outlook.
Regular customer contact via the telephone.
Experience of dealing with customer complaints.
Case management experience.
Experience of working with high levels of caseloads and data.
Experience of using customer databases.
Knowledge or experience of disability.
Motability Foundation

At Motability Foundation we fund, support, research and innovate so that all disabled people can make the journeys they choose.

We oversee the Motability Foundation Scheme and provide grants to help people use it, providing access to transport to hundreds of thousands of people a year.

We also carry out ongoing research, in partnership with disabled people and key stakeholders in the industry, to inspire innovations that continue to champion accessible transport for all.

A career with Motability can offer you so much more than earning potential. Holiday – 26 Days + 8 Bank Holidays, increasing to 28 days after 5 years' service

Health and Wellbeing – We offer private health care with BUPA alongside an Employee Assistance Programme, eye tests, flu vaccinations, enhanced sick pay and discounted corporate gym membership.

We take your physical AND Mental Health seriously, with our dedicated mental health first aiders you will have support and understanding from your colleagues.

Family Friendly – We offer enhanced Parental Leave inclusive of Adoption Pay and we understand that families require flexibility, we provide time off for dependants, flexible working hours and the option to work from home.

Life Assurance is 4 x your salary.

Diversity and Inclusion - We value everyone's unique qualities and celebrate having a diverse and inclusive culture where everyone feels safe to be their authentic selves, no matter their age, ethnicity, religion, gender identity, sexual orientation, disability status, neurodiversity or otherwise.

Celebrating Success – We love to recognise people that go above and beyond with our Spotlight Award as well as having team celebrations and social events throughout the year.

Our culture - In the Motability office we "dress for our day", it's an incredibly welcoming and inclusive environment where we look to support your career, we offer a mini bus service from Harlow Town centre and station for those using public transport to reach us and there are plenty of free hot beverages for when you arrive.

Pension – Up to 15%, inclusive of a 10% non-contributory addition and Motability matching your contributions up to 5%

Here at Motability Foundation, we embrace and value Diversity, Inclusion and Equity which means bringing your full self to work.

We encourage and welcome all applications, regardless of age, gender identity, ethnicity, religion, sexual orientation or disability.

We are a disability confident employer, so please do make us aware of any reasonable adjustments you might need throughout both the recruitment process and to work with us.

Once you have applied please send us an email stating that you have a disclosed disability and we will offer you an interview.

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