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Southend-on-Sea

    IT Support Administrator - Southend-on-Sea, United Kingdom - Focus Resourcing

    Focus Resourcing background
    Permanent, Full time Customer Service / Support
    Description
    Excellent opportunity to work for a company with 450+ employees.

    You will be working with the wider IT team to support the ticketing process for 1st and 2nd line IT issues.

    You will also offer desk top support to the Southend staff.


    Our client is seeking a candidate with an excellent telephone manner and preferably some relevant IT experience or strong interest to work in this area.


    Your role:
    1st & 2nd line IT support alongside a UK based team
    Desk setups, machine replacements, moves and changes
    Raising IT support tickets and ticket assignments
    Remote site support using industry standard tools
    Home worker remote support
    Local site support - Southend-on-Sea
    Travel to remote sites when required
    Provide monthly/weekly reports using standard tools to the IT team
    Provide monthly internal Business reports where required
    Carry out IT project work as assigned.
    Work within the company vision and values The person:

    Current 1st / 2nd line support experience ideally
    Knowledge of current Windows environments
    Strong organisational skills
    Excellent attention to detail
    Excellent communication, verbal, written and presentation
    Self-motivated
    Ability to multitask


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