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Service Coordinator - Manchester, United Kingdom - Metroline Ltd
Description
Job summary As a member of the Senior Leadership Team the post holder is responsible for the daily operation, on-road performance and network planning requirements to deliver bus services that exceed passenger and customer expectations, whilst ensuring the requirements of the franchise agreement with TfGM are met and maximise the profitable performance of the business.
The post holder will be a member of the Senior Management Team and, contribute to strategic vision, and plans for the business.
Ensure sufficient resources are available to operate bus services in line with the Franchise RequirementsOn-road performance
Ensure sufficient resources are available for the monitoring and real-time management of bus services.
Continuously analyse the performance of bus services and put in place strategies to maximise the Performance Regime Bonus
Work with key stakeholders to develop plans for minimising disruption to bus services.
Network Planning
Responsible for production of the vehicle workings and driver schedules to minimise inefficiency whilst maximising on-road performance and the performance regime bonus.
Ensure compliance to all legal and franchise agreement commitmentsPreparation and delivery of the Company's annual budget and forecasts for Service Delivery
Lead on developing effective working relationships with the relevant TfGM operations and planning departments.
Promote development of effective working relationships with other internal departments and management teams;
Continuous review performance and introduce improvements to ensure performance exceeds requirements
Effective implementation and application of the Company's safety, environment, social value, operational and Human Resources policies and procedures.
Training and development of staff to maximise effectiveness in their current roles and to identify potential for progression / promotion;
Carry-out annual performance reviews and assist in the development of Personal Development Plans for all Direct Reports
Promote the Company's values and principles among the Service Delivery and Network Planning teams.
Experience of dealing with Board or Directors or Senior Management;
An understanding of the requirements for the management of a varyingoperating environment;
Excellent written and spoken English with the ability to communicate clearly and at all levels;
Ability to collate and interpret statistical data;
Must be a team player and willing to develop others to increase team and individual performance;
Ability to consult and negotiate effectively with trade union representatives.
38 hours per week, generally Monday to Friday, but as the business operates 24 hours/7 days, attendance may be required outside the conventional office hours.
Metroline is an equal opportunity employer and all qualified applicants will receive consideration for employment with due regard to legal obligations for protected characteristics i.e.
age, disability, marriage and civil partnership, gender reassignment, pregnancy and maternity, race, religion and belief, sex and sexual orientation.
