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Service Desk Manager
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Jefferson Frank Epsom, United KingdomJob Title -**Service Desk Manager** · Permanent - **£50,000 - £60,000 per year + Benefits** · **2-3 days per week in Epsom** · **Start Date - ASAP, Interviews this week** · **Overview**: · I'm looking for an experienced Service Desk Manager, to come on-board ASAP to manager an on ...
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Service Desk Manager
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Lorien London, United Kingdom**Service Desk Manager - IT MSP** · £62,000 per annum · City Of London Office. · I am representing an award winning IT MSP who are looking for an experienced Service Desk Manager to come and manager an excellent Support Division. · **Team Size - 20** · **Team Leads - 3** · You wi ...
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Service Desk Manager
1 week ago
Understanding Recruitment London, United Kingdom**Service Desk Engineer** · Are you a Service Desk Engineer looking for your next exciting opportunity? · This leading charity is going through a sustained period of growth and are currently looking to invest in a Service Desk Engineer to join their growing team, based in Tower b ...
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Service Desk Manager
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Experis LTD London, United KingdomMy client a large global asset management company is looking for an experienced Service Desk Manager. · The Global Technology department plays a crucial role in supporting the success of the business. We are responsible for developing and implementing state-of-the-art software an ...
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Service Desk Manager
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Revoco London, United Kingdom**Service Desk Manager** · **West London, office based 4 days per week** · **Permanent - £50,000-£65,000 **(depending on experience) plus bonus & benefits · Are you looking to join a well established UK business with over 3000 staff and a cutting edge IT function of circa 300 peo ...
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IT Service Desk Manager
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People First London, United Kingdom**Ref: 21875** · **Your New Job Title**: IT Service Desk Manager-Banking · **The Skills You'll Need**:English fluent. Solid IT Service management experience within banking. · **Your New Salary**:Up to £65k · **Location**:Central London · **Reporting To**:Deputy Head of Fintech · ...
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Service Desk Manager
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Kirk Recruitment London, United KingdomAn exciting opportunity to join the Services team tasked with proving best-in-class support and services to the customers. This role will see you leading, managing and nurturing our Service Desk function and team providing support across the software portfoliowhich enables health ...
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IT Service Desk Manager
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vertex-it-solutions Bromley, United Kingdom**Title:Service DeskManager** · **Location**: Principal location Kent but may be required to work at other company customer sites. · **Reporting to**: Service Operations Manager · **___________________________________________** · **Role**: · - To manage and own the Service Desk f ...
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Service Desk Manager
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Involved Solutions Woking, United Kingdom**Service Desk Manager - up to £55,000 + Benefits - Chobham** · A very exciting Client of mine is currently investing a significant sum of money to improve the service they provide for current and new customers and need to hire a Service Desk Manager to assist with this. · The Se ...
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Service Desk Manager
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Understanding Recruitment City of London, United Kingdom**Service Desk Manager** · A brand new and exciting role has just arisen for an experienced Service Desk Manager to join a leading charity based in Aldgate, Central London. As the Service Desk Manager you will have experience of working in an ITIL environment while also being abl ...
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Wealth Management Desk Assistant
1 week ago
Carousel Consultancy London, United Kingdom**Wealth / Investment Management Desk Assistant - City of London / Hybrid Working - c£40k-£45k + generous benefits and bonus (DoE)** · - Great opportunity for a Client Services Executive / Investment Management Administrator / Desk Assistant · - A true career role with potential ...
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Desk Head Wealth Management Uk Hnw
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Facilities Management Help Desk Support
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Lead Desk Side Service Management
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code convergence Watford, United KingdomJob Description: · - **Retails Domain experience is a must.**: · - Has a sound understanding of Retail Breakfix - can understand the Retail estate and guide the tech teams during escalations. · - Service Management mindset - need to liaise with Store Managers, Technical teams, Cu ...
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Maintenance Service Desk Manager
1 week ago
Carlton Recruitment Solutions Ltd Wimbledon, Greater London, United KingdomMaintenance Helpdesk Coordinator · Wimbledon · £24,000 - £26,000 · Mon-Thurs 9am-5.30pm · Fri 9am-5pm · Permanent full time · Benefits · 28 days holiday · Company Pension scheme · On-site parking · A great opportunity for a person who has experience in property managemen ...
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Administrative Support
1 week ago
Office Angels Kingston Upon Thames, United Kingdom**Administrative Support to the Sales Desks** · **£23,000-£25,000** · **Based in Kingston, off hours** · **Hybrid 3 days in office 2 work from home** · **Days and Hours of Working**: · - 00 am -4.00 pm with one hour for lunch. · - 1 Saturday in am) which will be paid as overtime ...
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Fire Systems Limited Kingston Upon Thames, United KingdomEngineer Works Scheduler and Admin Assistant · Kingston upon Thames · **Salary**: £24,000 rising to £26,000 after 6-month probation period · 45 hours per week (Part-time hours also considered) · A successful and well-established fire alarm company based in Kingston upon Thames is ...
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Customer Service Assistant
1 week ago
Kingston University Service Company Ltd Kingston Upon Thames, United Kingdom**Customer Service Assistant (Receptionist)** · **Location**: Kingston University, Kingston upon Thames KT1 2EE · **Salary**: Level 1 - £23,638.00 · **Contract**: Full Time, Permanent · **Benefits**: Company Pension, Life Assurance Scheme, Training, and Uniform provided, 25 Days ...
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IT Desktop Support Analyst
1 week ago
Circle Recruitment Kingston Upon Thames, United KingdomIT Desktop Support Analyst - 2nd Line - Kingston Upon Thames · IT Desktop Support Analyst with strong 2nd line IT support experience in Azure AD, Office 365 & networking is required by a leading law firm based near Kingston Upon Thames. This is a new role due to company growth, w ...
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Sales Administrator
6 days ago
Office Angels Kingston Upon Thames, United Kingdom**Sales Administrator** · **Kingston** · **Up to £25,000 per annum PLUS 23 days holiday (some bank holiday work required), competitive pension scheme** · **Required: Mon - Friday**7.00 am pm with one hour for lunch and 1 Saturday in am) which will be paid as overtime · **Overview ...
Service Desk Manager - Kingston upon Thames, Greater London, United Kingdom - Jonothan Bosworth
Description
Service Desk Manager | Nr Guildford | up to circa £50,000Jonothan Bosworth Recruitment Specialists are currently seeking a Service Desk Manager for what is a key client; a managed cloud, infrastructure and IT consultancy provider based in Surrey.
The role will require you be based in the HQ location, looking after 2 [remote] teams (circa 8 -12 people).
++ As Service Desk Manager you will report to the Operations Manager, working both in a customer facing, as well as internal delivery focussed role.If you have experience of leading a team of Service Desk Engineers representing 'IT as a service' (ITaaS), and are able to offer direction for support staff, both on and off-site, within the managed services portfolio, we'd like to hear from you.
Defining the strategy, creating a plan and leading the change to support the development of our clients' 1st and 2nd Line Support Teams, whilst providing team leadership, staffing mentorship and sound governance is important.
If you are able to manage and maintain Service Desk staff rotations, ensuring coverage across multiple shifts; help teams improve their first-time fix rate – and produce and develop performance development plans for the Service Desk resources, whilst acting as the point of escalation for customer incidents and requests reported, we'd like to hear from you today.
Service Desk Managers continually focussed on maintaining an ongoing understanding of the interdependencies that Problem, Change and Configuration Management processes have on good Incident and Service Request Management , and who promote behaviours that resolve incidents during first calls where possible – whilst being acutely aware of the customer needs and the contractual service support and delivery entitlements, will likely receive an immediate interview request.
Updating, communicating and escalating tickets, accordingly , adhering to SLAs/KPIs & inspiring confidence when working with senior management, both on the phone and face to face and providing mentorship of peers and junior staff is pivotal to success in this role.
Ensuring requests are managed end to end from initial request through to completion and handover, and the regular assessment of support team staff – whilst ensuring SLAs are managed and met by the Service Desk where accountable, is important.
MSP experience in Service Desk Management & Delivery in an SLA-based environment.Helpdesk and ITSM systems experience.
ITIL qualification or related experience is vital. Service Desk Management certification is desirable.
Ensuring all company policies and ISO20000 policies relating to Service Desk activities are followed is also important.
ISO audit preparation activities such as 27001 and 9001 and experience with enterprise monitoring solutions (i.e.
This fantastic job opportunity is based in Surrey, Nr Guildford in our clients' head office, however, travel to customer site locations may be required on rare occasion.
Individuals with some managerial experience, leading small to medium sized teams consisting of Service Desk Analysts and Engineers, with a demonstrable understanding and experience of IT End User, Infrastructure & Cloud support services delivered in an SLA based environment, with previous experience of ITSM Helpdesk systems should apply TODAY.
Any experience in a commercial IT Solutions provider or Managed Services environment, coupled with awareness of other ISO quality standards such as ISO27001 & 9001, and security best practice awareness will be highly sought after.
As we continue to expand our network, the quality of service that we provide has not been compromised. Delivering an excellent customer experience every day, Jonothan Bosworth continues to go from strength to strength.#
