- Working closely with the Account Management team to devise monthly plans around minimising churn and driving adoption.
- Onboarding customers and driving adoption throughout their customer lifecycle
- Develop detailed expertise in the Dext suite of products
- Effectively educate customers on how to both use and implement the Dext suite of products across their practice and client base
- Deliver consultative calls with Accounting and Bookkeeping customers - advising customers on best practice when implementing Dext, whilst also challenging customers on behaviours that may prohibit successful implementation
- Create and execute adoption plans that empower customers to implement Dext's suite of products across their practice
- Effectively conduct 1:many training sessions for our customer base to avery high standard
- Proactively reach out to our Customer base on a daily basis
- Achieve weekly call/meeting KPI's
- Working towards and achieving your monthly net client retention KPIs
- Primarily Account Managers
- Support
- Product
- Account Management Operations
- CSM's will be working directly with our Partner (customer) base, speaking directly with Partners with a variety of roles, including (but not exhaustive): Accountants, Bookkeepers, Cloud Champions
- Active Clients added
- Time to value
- Time to onboard partners
- Uplift in key product feature usage
- Ability to quickly learn new technologies and provide best practice advice to customers in a clear and concise manner
- Excellent communicator, who is open to different views and perspectives.
- Able to prioritise work effectively to maximise time spent with Dext's customers
- Strong problem solver
- Experience working towards targets/ quotas
- Able to negotiate win-win scenarios.
- Experience within a fast-paced and innovative environment
- Software or SaaS experience such as:
- Xero
- Intuit
- Sage
- Data capture solutions
- 5+ years experience working in the accounting and bookkeeping sector
- Motivated by KPI and target driven roles
- Team player who works with others to deliver results, contributing to the group and ensuring the team's needs comes first
- A high performer who consistently achieves results, always learning and seeking ways to make yourself and others better.
- Someone with humility & integrity, who ensures they fulfil their commitments to others and always engages with positive intent
- Brave & willing to try new approaches that can lead to exceptional results
- A competitive salary;
- Flexible working;
- 25 days off plus bank holidays, volunteering days, summer hours and a day off the week of your birthday;
- Employer-paid private medical insurance and health cash plan (Medicash - reloadable shopping cards, cinema ticket discounts, online discounts and more);
- Cycle to work scheme;
- Access to the Learnably platform where you can spend your annual L&D allowance -
- Payroll giving;
- Income protection;
- Mental health support through .
-
Advisor Success manager
Found in: SonicJobs Direct Apply UK - 4 days ago
C&M Travel Recruitment London, United Kingdom Full timeAdvisor success manager - Required for this luxury tour operator. They are looking for someone to support and look after the 100 independent consultants with support of the team. Salary around £45,000 plus great benefits listed below. · Advisor success mangers duties · -Manage 10 ...
-
Strategic Customer Success Manager, EMEA
Found in: Talent UK C2 - 1 day ago
Airtable London, United KingdomCe poste est basé à Londres et nécessitera votre présence au bureau 3 jours par semaine. · Nous vous prions de bien vouloir soumettre toutes les candidatures en anglais. · Chez Airtable, nous sommes passionnés par la création de logiciels accessibles à tous et l'autonomisation de ...
-
Customer Success Manager Remote
Found in: Jooble UK O C2 - 2 days ago
Netpeak Software United KingdomRingostat наразі у пошуках Customer Success Manager , котрий допоможе нашим клієнтам у використанні сервісу :) · Ця посада технічна, та підійде, якщо в тебе вже є певні знання та ти шукаєш технічну роль в IT-компанії для подальшого розвитку та зросту. · Останні 1,5 року ми щоква ...
-
Blue Optima Verified Company London, United Kingdom Full time £30,000 - £80,000 per yearBlueOptima is on a mission to maximise the economic and social value that software engineering organisations are capable of delivering. Our vision is to become the global reference for the optimisation of the performance of Software Engineering. · Our technology is used by some o ...
-
Customer Success Manager
Found in: Ziprecruiter UK C2 - 1 day ago
Space Executive London, United KingdomJob Description · Our client is a London-based SaaS scale-up, offering sales intelligence platform for businesses to identify opportunities to sell into the public sector. · They are looking for an experienced Customer Success Manager, with experience managing; onboarding, upsell ...
-
Customer Success Manager
Found in: Ziprecruiter UK C2 - 3 days ago
RedTech Recruitment London, United KingdomJob Description · Customer Success Manager – Graduate Considered · A brilliant opportunity for a Customer Success Manager to join a market leading disruptive software technology firm in London, UK. Offering excellent training, career progression and prospects, this is an ideal ti ...
-
Customer Success Manager
Found in: Appcast UK C C2 - 9 hours ago
AI71 England, United KingdomAbout the job · Job Title: Customer Success Associate · Company: AI71 · Location: Abu Dhabi, United Arab Emirates · The team: · AI71, a pioneering AI company launched by Abu Dhabi's Advanced Technology Research Council (ATRC) and VentureOne, stands as a pivotal movement in th ...
-
Customer Success Manager
Found in: Appcast UK C C2 - 2 days ago
ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses United KingdomThe Company: · A leading Service Management SaaS organisation investing heavily in Customer Success. · Circa 50 employees with clear growth plans. · Flexible/ mature approach to work with a fully-remote set up. · The CCO is a well-recognised leader across the CS community and ...
-
Customer Success Manager
Found in: Appcast UK C C2 - 4 days ago
PropRec Search England, United KingdomWe are looking for an experienced and dynamic Customer Success Manager to join a highly innovative IT services provider, with offices all around the UK. This role is hybrid / remote - you will be required to visit customers in the UK. Salary up to £75K + Car, Bonus DOE. · Why sh ...
-
Customer Success Manager
Found in: Appcast UK C C2 - 5 days ago
ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses London, United KingdomThe Company:VC Backed Scale-up HR-Technology platform, working with some of the most recognised organisations on the planetNow officially recognised as a global player with expansion into the US market.A company with a mission To support career & growth opportunities for under-re ...
-
Customer Success Manager
Found in: Appcast UK C C2 - 2 hours ago
LT Harper - Cyber Security Recruitment United KingdomCustomer Success Manager – Remote - £60k · Managed Service Provider require an experienced Customer Success Manager who thrives on building deep relationships whilst handholding customers / clients throughout their customer journey. · This role sits within the service managemen ...
-
Customer Success Manager
Found in: Appcast UK C C2 - 4 days ago
Lorien Greater London, United KingdomCustomer Success Manager (German Speaker) - Pre IPO Unicorn SaaS Scale Up · If you would be open to relocation, this will be based in the West Midlands · Pre IPO Unicorn SaaS Scale Up · Leadership role · £80K Base + 25% Bonus (OTE = £100K+) · Equity options · Onsite parking + E ...
-
Customer Success Manager
Found in: Appcast UK C C2 - 3 days ago
4PointZero Greater London, United Kingdom4PointZero helps businesses with their financial systems and processes. We integrate cloud-based finance applications for growing businesses using modern tech and automation. Our office is based in Central London. · The Role · This exciting role comes with the opportunity for cus ...
-
Customer Success Manager
Found in: Ziprecruiter UK C2 - 1 day ago
Bitpace London, United KingdomJob Description · As a Customer Success Manager, you will play a crucial role in ensuring the satisfaction and success of our customers. You will be responsible for building strong relationships with our clients, understanding their needs and objectives, and guiding them to effec ...
-
Customer Success Manager
Found in: Appcast UK C C2 - 3 days ago
Sauced. London, United KingdomOur Client · Our client is a small yet well-established FinTech who have created a suite of B2B payment solutions. They are looking to hire a Customer Success Manager to join their scaling team, who will be responsible for managing and growing a portfolio of high-value accounts w ...
-
Customer Success Manager
Found in: Appcast UK C C2 - 3 days ago
Addition+ London, United KingdomWe are currently recruiting for one of our trusted clients for the role of a Customer Success Manager. Join a technology enterprise based in the UK, revolutionising the global product sector. Our client's cutting-edge technology is harnessed by numerous top-tier brands worldwide ...
-
Customer Success Manager
Found in: Ziprecruiter UK C2 - 3 days ago
BoardOutlook London, United KingdomJob Description · BoardOutlook is hiring a Customer Success Manager to help us increase the impact of our board software platform across the largest companies in the UK and Europe. · Below we've included more detail on: · Why you want to work for BoardOutlook · About the role (an ...
-
Client Success Manager
Found in: Ziprecruiter UK C2 - 3 days ago
TriloDocs London, United KingdomJob Description · TriloDocs is an AI tool that generates an initial draft of a Clinical Study Report that accurately reflects the source material (protocol, statistical analysis plan, data tables and figures). The tool not only creates formatted tables and figures but also meanin ...
-
Customer Success Manager
Found in: Ziprecruiter UK C2 - 3 days ago
Addition+ London, United KingdomJob Description · We are currently recruiting for one of our trusted clients for the role of a Customer Success Manager. Join a technology enterprise based in the UK, revolutionising the global product sector. Our client's cutting-edge technology is harnessed by numerous top-tier ...
-
Customer Success Manager
Found in: Appcast UK C C2 - 9 hours ago
J&C Associates Ltd London, United KingdomJob Title: Solution Customer Success Manager · Location: Shoreditch (Hybrid) · Duration: 12 months contract initially with possible extension · Max. Budget: £55k per annum + paid holidays + pension or £285 per day Inside IR35 · The role: · Client's Expert CSM team is looking f ...