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    Customer Success Manager - United Kingdom - ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses

    ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses
    ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses United Kingdom

    1 week ago

    Default job background
    Technology / Internet
    Description

    The Company:

    • A leading Service Management SaaS organisation investing heavily in Customer Success.
    • Circa 50 employees with clear growth plans.
    • Flexible/ mature approach to work with a fully-remote set up.
    • The CCO is a well-recognised leader across the CS community and a trusted partner to ABR.

    The Opportunity:

    If you're in the Service Management sector as an SDR or Account Manager, this is your opportunity to secure a Customer Success position. Obviously if you're in CS right now then even better

    Reporting to the Head of Customer Success, you'll manage a book of circa 40 accounts with an AOV of £15k, adopting a strategic, high-touch Customer Success approach. You will be there to co-ordinate a customers onboarding to define and then execute their success plan.

    You're core focus within the role is reoccurring revenue growth and the maintenance of exceptional customer scores (NRR & NPS).

    With your focus being on the companies 'top accounts' you'll have the unique yet additional support of a data & content creator, to enable you to maximise customer engagement.

    The ideal candidate:

    As above, the key here is understanding the Service Management industry, whether that's as an experienced SDR, Account Manager or CSM.

    If you can demonstrate that you're exceptional with customers, strategic & commercially astute (Combined with Service Management experience), we should talk.

    High-level on you:

    • 'Ideally' Previous experience in a Customer Success or Account Management role *SDR considered.
    • Experience of monthly/ yearly account growth. Commercially aligned.
    • A background of working within a scale-up SaaS organisation.
    • Data savvy with the ability to story tell with facts.
    • Intelligent self-starter with a background of working within Service Management software.

    The Package:

    • £45,000 basic
    • CSQL bonus
    • Fully-remote working set up
    • 28 days holiday

    ABR Talent are a specialist recruitment partner supporting start-up and scale-up SaaS businesses, with 'growth engine' roles such as Customer Success, Sales, Account Management and Support. If you are looking to grow your career in this space, get in touch

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