- Gross margin improvement for EA globally driven by demonstrable efficiency and cost reduction initiatives,
- Continuous reduction and avoidance of business upsets through strong governance.
- Attainment of the Enterprise Scorecard annually with demonstrated YOY improvement in core operational metrics across the business.
- COO's partner with leaders, peers, and platform leaders to jointly advance necessary change activities by clearly defining the monetized value target and implications for the business. They will anticipate the future business implications and work with the Sector, regional and global platform leadership to mobilize the organizational response to enable the full change cycle
- Plays a critical leadership role in decreasing OPEX spending by leveraging operational efficiencies. They will also periodically scan the business for optimization opportunities and in parallel, monitor trends and disruptive events that may create risks for performance. This may include new and expanded account risks. Acts as a long–term advocate for the health of the business to secure sector longevity.
- COO's partner in identifying M&A opportunities and then lead the implementation to ensure value realization and integrative optimization.
- The COO partners with safety and compliance teams to install critical compliance essentials within the Sector, Regions & Platform to solidify employee safety, HSE policies, data privacy and technical policies and procedures (Functional Dotted Lines in some cases).
- Provide accurate, synthesized executive–ready materials to articulate the overall commercial condition of the Sector and opportunities for improvement and growth.
- The COO will frequently engage with Sector Presidents, Delivery Excellence teams, Platform leaders, Functional leaders and other COO's and global practice leaders to know how and when to leverage available expertise for operational excellence.
- Through the utilization of process optimization, the COO will drive best practices, efficiencies, and effectiveness in every part of the Sector business including account management value chain and life cycle. The COO will scale best practice sharing by routinely sharing these across the business with other COO's.
- The COO will lead talent enablement for their teams including the selection, development, and retention of critical roles, who are ultimately accountable to execute against GWS and clients strategic, financial goals within the Sectors, Regions, and Platform. The COO will invest measurable time to develop, coach and mentor and therefore position anchor roles to be successful, extending their own effectiveness and value resulting in increased performance.
- Anticipate and enable business risk mitigation strategies to protect CBRE interests. Create strategies and implement measures to mitigate potential threats, and handle crisis situations proactively and effectively
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Sector COO - England, United Kingdom - CBRE Enterprise EMEA
Description
ROLE OVERVIEW:
The Sector COO, GWS Enterprise, is a critical, executive leadership role that performs and delivers as a key value differentiator for the GWS Enterprise business, with the primary intent of helping our sector enterprise accounts succeed in executing on their contracts with ease.