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Stoke-on-Trent

    Senior IT Technical Support Engineer - Stoke-on-Trent, Staffordshire, United Kingdom - GivEnergy

    GivEnergy
    GivEnergy Stoke-on-Trent, Staffordshire, United Kingdom

    2 weeks ago

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    Description
    Senior Technical Support Specialist (Renewable Energy Systems)
    GivEnergy Head Office in Newcastle-under-Lyme, Staffordshire, ST5 9HX

    Job Type:
    Permanent, 37.5 hours per week, Monday – Friday, with shift times falling between 8:30am – 7pm (with some flexibility for out of hours cover on a rota basis)

    Salary:
    £30k+ pa DOE and qualification level (plus performance bonus scheme)
    We're looking for a Senior Technical Support Specialist to join our incredible Technical Contact Centre Team.

    They are our technical heroes, the specialist backbone of our business who thrive on customer satisfaction, minimising product downtime and mitigating unnecessary on-site support through routine monitoring and remote diagnosis.

    GivEnergy is a globally established, leading energy storage manufacturer of electronic equipment designed to manage energy use and production.

    We specialise in our range of inverters and battery systems which allow our users to store their renewable/cheap-rate energy, ease pressure on the grid and save some serious money.

    Through remote support, you'll be providing resolutions from incoming support requests via phone calls, chat and emails to ensure that all products (hardware and software) are running at optimum efficiency.

    Senior point of contact for customer, installer and colleague support by phone, email and live chat to assist with technical and product-based issues across all product lines.

    Bachelor's degree in engineering, renewable energy/related field would be advantageous.
    Confident use of IT systems, software and diagnostics.
    Performance-based salary review and bonus opportunities.
    Refer-A-Friend scheme (£500 per successful referral)
    Work in friendly and supportive environment with a smart/casual dress code, and free company branded workwear provided.

    We love to home-grow our talent, so there's plenty of opportunities to progress and grow and bags of continuous professional development.

    Discounts available on our products.

    • We believe that diversity drives innovation and creativity, and we actively seek to build on our already inclusive culture.
    We welcome applications from candidates of all backgrounds, including minorities, women, individuals with disabilities, LGBTQ+ individuals, and veterans.
    Join us in shaping a workplace where diversity is celebrated, and everyone can thrive.
    Seniority level Mid-Senior level

    Employment type Full-time

    Job function Information Technology, Customer Service, and Engineering
    Industries Appliances, Electrical, and Electronics Manufacturing, IT Services and IT Consulting, and Services for Renewable Energy
    One Stop - Stores Senior Technical Support Analyst
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