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    Retirement Planning Specialist - Luton, Bedfordshire, United Kingdom - easyJet

    easyJet
    easyJet Luton, Bedfordshire, United Kingdom

    3 weeks ago

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    Description

    The ITSO (IT Services and Airline Operations) organisation manages and is accountable for the rapid delivery of the trustworthy, scalable, and efficient IT infrastructure services needed to support the technology critical for easyJet's future growth plans and ambitions.

    As part of the ITSO organisation, the Service Integration Team is responsible for orchestrating managing and overseeing the value delivery of the Infrastructure & Operations Platforms (I&O) and Workplace Products.

    Value and performance management.

    Outside of ITSO, the teams also work in close collaboration with other IT Domains, such as IT Strategy and Architecture, Change and Portfolio and Digital Safety teams.

    The ITSM Specialist is responsible for effective IT service integration through the definition and deployment of standardised and continuously optimised service management processes, enabling trust, velocity, scalability, and efficiency of IT services.

    Reporting to the Service Integration Lead, this role creates actionable and reusable service integration assets (e.g., process execution playbooks, training materials, governance frameworks, KPIs dashboards, etc.), manages their deployment roadmap across the IT organisation and facilitates audits as required
    Please note that the role is part of a duty rota to manage major incidents

    Experience in IT governance, including experience in policy definition and process improvements within a large or complex organisation.
    Understanding and experience in IT service management (ITSM) and Information Technology Infrastructure Library (ITIL).

    Experience in maximising effectiveness of nearshore / offshore resource models and experience in managing and delivering through third-party suppliers, focusing on business outcomes and employee experience.


    Planning & orchestration skills:
    planning across product and platform teams, roadmap creation, scheduling
    Experience ensuring quality management incl. quality assurance, risk management and process improvement methodologies.
    Data-savvy: strong data analysis skills.
    Proven stakeholder needs' analysis and stakeholder communication and management skills.
    Competitive base salary

    • Up to 20% bonus
    • 25 days holiday
    • BAYE, SAYE & Performance share schemes
    • 7% pension
    • Life Insurance
    • Work Away Scheme
    • Flexible benefits package
    • Excellent staff travel benefits

    At easyJet our aim is to make low-cost travel easy – connecting people to what they value using Europe's best airline network, great value fares, and friendly service.

    We see people first and foremost for their performance and potential and we are committed to building a diverse and inclusive organisation that supports the needs of all.

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