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Farnborough

    Contracts Services Assistant - Farnborough, Hampshire, United Kingdom - Applicable Limited

    Applicable Limited
    Applicable Limited Farnborough, Hampshire, United Kingdom

    1 week ago

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    Description

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

    By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world's most significant technological, business and societal challenges.

    Managed Services Contract Specialists operate in a high complexity environment and are typically assigned to client accounts. Incumbents within these jobs demonstrate an understanding of the vendor and services management environment and stakeholder interests.

    The primary responsibility of the Managed Services Contract Specialist is to ensure that all services provisioned for a client are captured in the relevant service administration database and maintained throughout the contract lifecycle.

    They may also be performing client-facing activities along with the account team to ensure NTT fulfil their obligations to the client and ensure a smooth running of the commercial and contract aspects of the agreement.

    Works with the renewal owner or the client directly to review the client's commercial needs and work within the company policy and rules to support a commercially favourable renewal quote/proposal

    Will perform client-facing interactions or support renewal owner in aligning the internal commercial considerations with the clients' needs as part of the on-going delivery.

    Will work with the support renewal owner to ensure the order is onboarded accurately.
    Upon clients' issuance of renewal order, ensure clients' orders are validated and processed accurately in the internal systems, in accordance with company order intake policy
    Ensure all commercial documents such as clients purchase orders, vendor quotes, internal commercial documentation are complete and accurate
    Provide a thorough analytical breakdown of client contract structures
    Conduct risk assessment and exposure management, calling out areas of concerns
    Partner with Legal to perform contract reviews and assessments
    Ability to work with a variety of internal teams both on & offshore to ensure the successful execution of their daily activities
    Ability to work quickly and accurately, whilst being able to balance general administrative duties and excellent client service orientation
    Ability to display an understanding of the business needs and expectations and the ability to consistently deliver a quality service through offering the required support
    Reliable with the ability to produce a high quality of work
    Meticulous attention to detail and ability to manage work processes and display strong orientation towards ensuring client satisfaction and service delivery
    Should be at least an intermediate on MS Productivity tools like Excel, Word and PowerPoint
    Knowledge of vendor pricing & commercial modelling for Managed Services contracts
    Excellent commercial acumen
    Understanding of global commerce and business capabilities and policies for global deals
    Maintains extensive knowledge of product and service offerings, including new offerings

    Academic Qualifications and Certifications:
    Bachelor's degree or equivalent in Mathematics, Statistics, Business, Commercial or equivalent (Finance graduates would be preferred)
    Completion or working towards completion of an ITIL certification is preferable
    Demonstrable knowledge on commercial constructs of Managed Services Contracts
    Sound experience working with business intelligence software
    Demonstrated experience in commercial modelling using MS Excel, PowerPoint, etc.
    Experience and excellent demonstrable knowledge with using SAP
    Budgeting, Contract Renewals, Negotiation, People Management, Pricing Models, Project Management, Stakeholder Management, Vendor Management What will make you a good fit for the role?
    Hybrid Working Equal Opportunity Employer
    NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

    Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

    Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good.

    With 40% of the world's internet traffic running on our network and where Emoji were first invented, you can be proud of the group's many new 'firsts'.

    Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.

    Where diversity and different perspectives are embraced to ensure equal opportunities for all.

    Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.

    #
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