Customer Service Advisor - Stroud, United Kingdom - Nobilis

Nobilis Stroud, United Kingdom

1 week ago

Description

About The Role

Nobilis care is a family run domiciliary care agency which offers excellent care and support to our clients within their own home. We have an exciting opportunity to recruit someone who is passionate and driven to have exceptional quality interactions with our staff and clients. You will also work closely with the Care Co-ordination team and help support them with their duties.

The role will be 37.5 hours per week with additional on call duties paid on top, which will include evenings, weekends and bank holidays which will be on a rota basis.

What we can offer you

£23,000 DOE

Competitive out of hours paid allowance on top of basic rate.

25 Days Paid Holiday and 8 bank holidays.

Access to company benefits such as pension schemes and holiday pay.

Training and development opportunities

Hands on supportive management

A people-centric workplace

General Duties:

Inbound and outbound calls supporting both carers and clients.

Document these calls as journal items in our in-house system.

Resolving calls at first point of contact where possible and seeing through any cases end to end thoroughly and efficiently with great care and clarity.

Work closely with the care coordinator on any priority issues.

Communicate clearly to management, carers, and clients to ensure best possible outcomes and development of service.

Action "in week" issues. This will include arranging cover for carer sickness, booking additional care for clients, allocating "unfilled" calls etc.

Escalate more complex client or carer issues to appropriate Team Leader/Branch Manager.

Be familiar by name with all our clients and support workers, offering personal but professional support.

On call duties to include weekends.

May be the need to support clients in their own homes.

Requirements:

Excellent Customer skills

Self-motivated and a team player

Organised, proactive, energetic and can think outside of the box.

Able to forge relationships both with internal and external customers.

Full UK driving licence and access to a vehicle.

Customer focused with excellent communication skills.

Reliable and flexible around work

Care-Coordination experience.

Care Sector experience.

Need to have basic IT skills including use of Microsoft Office and our internal rostering and monitoring system.

Naturally empathetic

Job Types: Full-time, Permanent

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