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    Quality Assurance Specialist - United Kingdom - Front Row Recruitment

    Front Row Recruitment
    Front Row Recruitment United Kingdom

    2 weeks ago

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    Description

    Due to growth my client, a leading Financial Services company, currently seek an experienced Compliance / Governance specialist to join their Employee Benefits division.

    Ensuring staff competency across the Group Risk division
    Assessing customer claims, complaints and appeals
    Ensuring delivery of any legislative or regulatory change
    Using data and case studies to identify potential service issues / trends that should be reviewed
    Conduct and deliver regular audits regarding service standards covering customer experience, claims activity, complaints and appeals.

    Applicants must possess Compliance / Regulatory experience from the Financial Services Industry having dealt with complaints, appeals, service audits etc.

    You will possess outstanding communication skills with the ability to assess and analyse data to identify issues and provide solutions to mitigate on-going risk.

    You will enjoy sharing knowledge with operational colleagues to help them deliver a first class service and be able to represent the department in meetings.

    This is a wonderful opportunity to join a major blue chip company offering a great working environment, generous benefits package and genuine prospects for career development.

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