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Stamford

    IT Helpdesk/Technical Support - Stamford, Lincolnshire, United Kingdom - undisclosed

    undisclosed
    undisclosed Stamford, Lincolnshire, United Kingdom

    1 week ago

    Default job background
    Description

    Title:

    IT Desktop Support The COMPANY Our client is a well established Global manufacturer of power generation/turbines/combustion to a myriad of industries including Marine, Petrochemical, Waste to Energy, Hospitals, Education, Offshore Oil & Gas, Power Generation, etc.

    Their market leading comprehensive product range means that they have gained an enviable global reputation synonymous with excellence in the countries that utilise their products/services.

    We are proud to be an integral part of their ongoing expansion, providing them with suitable local staff to complement their outstanding existing
    team.

    The ROLE Supporting employees based within the UK Office and overseas, working closely with the IT Team in the American HQ.

    With the support of the onsite IT Manager you will be required to resolve internal issues via phone, email, and remote support.

    Duties will include;
    Resolving End User Issues
    Setting up new computers
    Creating new users
    Resetting passwords
    Tracking Issues
    Desk-side Support
    Documentation
    Helpdesk Ticketing using Dell KACE System
    Hardware Setup & Breakdown
    Imaging Computers
    Software Installation The CANDIDATE The successful candidate will be an enthusiastic and likeable team player who takes pride in their work possessing; IT Support desk/First Tier Support experience
    Good IT qualifications
    Background troubleshooting Windows 10 / 11 Desktop Operating systems
    Basic networking (TCP/IP, DNS, routers, switches, firewalls, VPN, Wireless technologies) knowledge
    Can confidently fix hardware breaks.
    Hyper-V/VM Ware understanding
    Strong problem solving skills

    Great customer service skillset Salary:
    Depending on experience + Excellent Package
    PACKAGE includes; Pension
    Health Care
    Life Insurance
    Critical Illness Cover
    All from start date This role is commutable from:
    Peterborough
    Grantham
    Stamford
    Bourne
    Market Deeping
    Deeping St James
    Glinton
    Corby
    Oundle
    Wansford
    Oakham
    Colsterworth
    Corby Glen
    Langtoft
    Baston
    Uppingham
    Wittering
    Barnack
    King's Cliffe

    South Witham Alternative Titles: 1st Line, IT Technician, 2nd Line Support, Help Desk, IT Support Mana Resourcing is a specialist recruitment company working within the Engineering, Sales, IT and Commercial sectors.

    We are established to service and support the recruitment requirements of modern businesses and candidates alike.
    INAND1


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