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    IT Service Desk - Birmingham, United Kingdom - Allegiance Technology Ltd

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    Description
    1st Line Support Technician
    My client, a Manufacturing Company are looking to welcome a 1st Line Support Technician to their close-knit IT
    Team Role: 1st Line Support Technician
    Promptly resolving IT support tickets, encompassing tasks such as
    Managing network user accounts and group policies.
    Handling antivirus software and ensuring compliance with Acceptable Use policies.
    Managing various access methods including Wireless, Remote, VPN, guest, and third-party.
    Maintaining Microsoft Office, Exchange 365, and Adobe Creative Cloud user accounts and licenses.
    Supporting business applications such as ERP and web solutions.
    Updating the assets register.
    Providing first-line support and assisting with Infrastructure tasks like backups, printers, terminals, and virtual server administration.
    Prior experience in an IT Support Desk setting.
    Proficiency in Windows 10/11, Server 2012, 2016, 2019 Standard, and Hyper-V Systems.
    Ability to manage tickets efficiently in a service desk environment.
    Experience of working within a small IT team.

    Key Words: 1 st Line, First Line, IT Technician, IT Engineer, 1 st Line Analyst, 1 st Line Technician, 1 st Line Support, First Line Support, Office 365, Printers, Active Directory, MDM, ERP.

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