Jobs

    Customer Support Officer- S - Manchester, United Kingdom - Service Care Solutions Ltd

    Service Care Solutions Ltd
    Service Care Solutions Ltd Manchester, United Kingdom

    4 days ago

    Default job background
    Description

    Service Care Solutions are looking for a Customer Support Officer to work within the Transport for Greater Manchester on a contract basis.

    To be the first point of contact for all customer and stakeholder enquiries, ensuring an excellent customer service is provided during every customer contact.

    Handle all customer and stakeholder queries, requests and reports received to TfGM Contact Centre, via telephone or in writing.

    Support service for colleagues in Travel shops.
    Complete relevant administration processes relating to contact centre services.
    Ensure you comply with all organisational policies and relevant legislation.

    Experience of dealing with customers or stakeholders by telephone with the ability to relay information clearly and concisely, delivering excellent customer service in all interactions.

    Excellent written skills with the ability to compose letters, emails and other correspondence using customer focussed language and tone.

    Experience of working within an organisations policies and procedures.
    Experienced user of Microsoft Office and Database systems.

    Alternatively, if you have any friend or colleagues that might be interested, please feel free to refer them as we a have a referral scheme in place of up to £250.

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