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Telford

    Deputy Retirement Communities Manager - Telford, United Kingdom - Sanctuary Supported Living

    Sanctuary Supported Living
    Sanctuary Supported Living Telford, United Kingdom

    Found in: Talent UK C2 - 19 hours ago

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    Description
    The role of Deputy Retirement Communities Manager will include:
  • Providing support to encourage our customers with mental health needs / learning disabilities to maximise their own potential and independence
  • Supporting the delivery of an effective housing management service which meets all legislative and regulatory requirements, including management of buildings, grounds, contracts, and void process
  • Supporting the management of relationships within the service to improve better outcomes with customers, staff, volunteers, and the local community in line with our Values
  • Supporting and promoting compliance with safeguarding policies and procedures and maintain awareness of changes in legislation and good practice in service delivery
  • Assisting in tenancy management, ensuring prospective and existing customers understand their rights and responsibilities relating to their tenancy agreements
  • Assisting customers to pay rent and service charges, ensuring that the process is understood, eligible benefits claimed and agreements for repayment of any debt are made
  • Supporting the coordination of low-level Antisocial Behaviour (ASB) cases in line with the prescribed policies and practices ensuring that remedial action is taken to build community cohesion
  • Recording and updating relevant data, maintaining effective filing systems, database records and processes that enable the accurate recording and timely provision of information

    • Skills and experiences:

  • A passion for working with older people
  • Ability to work on your own initiative
  • High levels of motivation, flexibility, and communication
  • Ability to lead staff and implement a positive customer experience
  • Experience of achieving Key Performance Indicators (KPIs)
  • Ability to communicate effectively with staff, customers, and other key stakeholders
  • Experience of managing staff and volunteers
  • Experience of working in a retirement village setting or and understanding of our customer group
  • Experience of ensuring contractual compliance

    • Are you ready to be your best?

    Brilliant work deserves brilliant benefits As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we'll reward you:

  • 28 days annual leave (including public holidays)
  • A pension scheme with employer contributions
  • A variety of online discounts and rewards from major retailers
  • Health and well-being plans
  • Life assurance
  • Family friendly arrangements, including opportunities for flexible working
  • Tax efficient savings through our Cycle to Work scheme
  • A wide range of learning and development opportunities

    • Job Reference: 217704

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