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    Senior Customer Success Manager Commodities - London, United Kingdom - BeInCrypto

    BeInCrypto
    BeInCrypto London, United Kingdom

    4 days ago

    Default job background
    Description

    Manager, you'll get to:

    • Lead the customer engagement for the commodities business line after onboarding
    • Steer the client's priorities and strategy to help ensure their long-term success
    • Discover or create new opportunities to deepen the existing partnership
    • Coordinate and align multiple stakeholders within the client's organization and Paxos
    • Develop commercial and technical champions within the client's organization
    • Support the successful executive stakeholder engagement with these accounts
    • Organize across all functions at Paxos for the successful delivery of existing and new solutions for the customer
    • Partner with the team to establish and maintain an engagement model to scale customer success management
    • Act as the voice of the customer and share client feedback to bring alignment and drive continuous improvement
    • Mentor team members

    Your experience should include:

    • 8+ years of experience leading complex enterprise technology engagements, preferably with financial institutions
    • You will have a track record of influencing internal and external stakeholders through competing priorities, dependencies and tradeoffs
    • You have comfort working in a tech-driven environment with the ability to coordinate across several stakeholder groups (Engineering, Operations, Compliance, Finance, Marketing, People, Strategic Initiatives-Office of the CEO)

    You might also have:

    • Demonstrated ability to learn complex new technologies
    • Comfort working in a fast-paced, ambiguous environment
    • Excellent program management skills
    • Prior experience in commodities
    • Strong written and verbal communication skills
    • Strong attention to detail and passion for solving problems
    #J-18808-Ljbffr
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