Jobs
>
Belfast

    Technical Support Engineer - Belfast, United Kingdom - Telefonica Tech

    Default job background
    Full time
    Description
    Job Description

    To provide remote deskside technical support and advisory service of EUC devices, including resolving and enabling the resolution of incidents, problems, requests, events, executing changes, support the development of new solutions or enhancements, configuration testing, implementing new solutions and associated software.

    Key Responsibilities:

    • Act as 2nd Line support for all EUC technical incidents through to resolution.
    • To work with EUC Team in the Belfast office and to liaise with site-based engineers on customer contracts.
    • Analyse Service Desk calls for EUC Devices and incident data to identify and advise on any potential user training requirement.
    • Create knowledgebase articles & provide training for Service Desk Analysts to increase 1st time Fix.
    • Proactive in providing resolution to common incidents to reduce call volumes
    • Resolve requests, incidents, problems and major incidents assigned to the Service Delivery team within contractual service level agreements.
    • Ensure all SLA targets are met and work to deliver against established and agreed KPIs for issue resolution and fault finding
    • To log and follow up issues that have been raised with 3rd party support teams where appropriate
    • Support, manage, optimise and maintain the configuration and installation of the Desktop, to include patch updates and hardware replacements
    • Assist SCCM Engineers with the development of regular Windows OS Images right through to Production deployment

    Skills & Experience:

    • Previous experience of onsite support preferable
    • Knowledge and experience on windows operating systems
    • Experience on EUC tools, remote support tools, MS office and outlook.
    • Experience on peripheral devices support (printers, scanners etc.)
    • Good Knowledge of System Centre Configuration Manager (SCCM) Administration and Troubleshooting
    • Windows 10/11 as a Service, Patch Management and Application Deployment using SCCM
    • Knowledgeable in AD & Group Policy
    • Ivanti Workspace Manager products suite preferable (Application Control, Environment Manager)
    • Awareness of ITIL process of Incident, Change, Problem, Service Request, and related activities
    • Excellent verbal & oral communication skills
    • Ability to prioritise based on potential impact
    • Strong customer facing skills & focus
    Qualifications



  • Johnson Controls Belfast, United Kingdom Full time

    Company description:Who we are · Johnson Controls is a global diversified technology and multi-industrial leader serving a wide range of customers in more than 150 countries. We create intelligent buildings, efficient energy solutions, integrated infrastructure and next generatio ...


  • Avanti Belfast, United Kingdom

    Avanti Recruitment is seeking a Windows Support Analyst to join a dynamic team at a Technology & Software Solutions company. As a member of their 24x7 operations team, you will be responsible for monitoring and providing first-level support for servers runningWindows 2008/2012/20 ...


  • People Source Consulting Belfast, United Kingdom Full time

    Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product qualit ...

  • Reactive Recruitment

    Support Engineer

    5 days ago


    Reactive Recruitment Belfast, United Kingdom

    Our client is an HVAC specialist that requires a Support Engineer to join the team. Duties Understanding of refrigeration and refrigeration systems incorporating water chillers, commercial heat pumps, VRF Air conditioning and Heat pump Air handling units. Able to travel in the Ir ...

  • Lucera Financial Infrastructures

    Support Engineer

    1 week ago


    Lucera Financial Infrastructures Belfast, United Kingdom

    BGCP), a leading global financial services firm. · Lucera also offers a high-performance FX matching and aggregation platform as a service, with co-location available in NY4, CH2, LD4, SG1 and TY3. The system provides smart order routing, price aggregation, and highly configurab ...

  • NantHealth Inc.

    IT Support Engineer

    1 week ago


    NantHealth Inc. Belfast, United Kingdom

    Are you ready to link your passion with a purpose? At NantHealth, we build technology that simplifies healthcare. We manage the data and decisions that help the healthcare industry deliver better patient care.NantHealth's products target specific pain points that inhibit healthc ...

  • NantHealth Inc.

    IT Support Engineer

    1 week ago


    NantHealth Inc. Belfast, United Kingdom

    At NantHealth, we build technology that simplifies healthcare. We manage the data and decisions that help the healthcare industry deliver better patient care.NantHealth's products target specific pain points that inhibit healthcare from reaching its full potential. Our payer-prov ...


  • Lucera Financial Infrastructures Belfast, United Kingdom

    Job Description About Us · Lucera is a New York based firm wholly owned by BGC Partners Inc. (NASDAQ: BGCP), a leading global financial services firm. · We provide best in-class on-demand co-located infrastructure and connectivity, priced on a month-to-month basis, offering a ...


  • Lucera Financial Infrastructures Belfast, United Kingdom

    About Us · Lucera is a New York based firm wholly owned by BGC Partners Inc. (NASDAQ: BGCP), a leading global financial services firm. · We provide best in-class on-demand co-located infrastructure and connectivity, priced on a month-to-month basis, offering a compelling soluti ...


  • The ICM Group Ltd Belfast, United Kingdom Full time

    Are you ready to be a hero in the world of mobile technology? We are seeking a passionate Customer Support Engineer to join our dynamic team in Mallusk, Belfast, where every day is an adventure in innovation and excellence. · Why our client? · Our client offers an unparalleled ...


  • Experis UK Belfast, United Kingdom

    Technical Support Engineer – Belfast · We are on the lookout for a Technical Support Engineer to join a Global Tech Organisations in their Customer Success Team to work alongside their Technical Experts to support clients and offer an amazing experience. · Technical experience ...


  • Experis Belfast, United Kingdom

    2nd Line Technical Support | Belfast (Hybrid) | 18 Month Contract | £30,000 Equivalent Salary · Experis recruitment have partnered with a Global Tech Giant to recruit multiple Technical 2nd Line Support Engineers in a customer-facing role. · The successful candidate will be res ...


  • Experis Belfast, United Kingdom

    2nd Line Technical Support | Belfast (Hybrid) | 18 Month Contract | £30,000 Equivalent SalaryExperis recruitment have partnered with a Global Tech Giant to recruit multiple Technical 2nd Line Support Engineers in a customer-facing role.The successful candidate will be responsible ...


  • Hunter Savage Belfast, United Kingdom

    Sales Support Engineer · The role includes working with other members of the Sales team to increase the sales of Solutions product for the Electric Power market to support the growth of genset sales. The candidate will represent Caterpillar in customer meetings, and help maintai ...


  • Knewin Belfast, United Kingdom

    Proofpoint is a leading cybersecurity company protecting organizations' greatest assets and biggest risks: vulnerabilities in people. With an integrated suite of cloud-based solutions, Proofpoint helps companies around the world stop targeted threats, safeguard their data, and ma ...


  • Experis UK Belfast, United Kingdom

    Technical Support Engineer - BelfastWe are on the lookout for a Technical Support Engineer to join a Global Tech Organisations in their Customer Success Team to work alongside their Technical Experts to support clients and offer an amazing experience.Technical experience is focus ...


  • Proofpoint Belfast, United Kingdom

    It's fun to work in a company where people truly BELIEVE in what they're doing · At Proofpoint, people are at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. Through a culture of diversity, honesty and ini ...


  • Hunter Bond Belfast, United Kingdom

    Job Title: Application Support Engineer (FIX Connectivity) · Salary: Up to £60,000 + bonuses + benefits package · Location: Belfast An elite-level FinTech firm is looking for a talented and passionate Application Support Engineer to join their talented team in Belfast. The compa ...


  • Hunter Bond Belfast, United Kingdom

    Job Title: Application Support Engineer (FIX Connectivity)Salary: Up to £60,000 + bonuses + benefits packageLocation: BelfastAn elite-level FinTech firm is looking for a talented and passionate Application Support Engineer to join their talented team in Belfast.The company is one ...


  • Hunter Bond Belfast, United Kingdom

    Job Title: Application Support Engineer (FIX Connectivity)Salary: Up to £60,000 + bonuses + benefits packageLocation: BelfastAn elite-level FinTech firm is looking for a talented and passionate Application Support Engineer to join their talented team in Belfast.The company is one ...