Jobs
>
Cardiff

    customer service and licensing officer - Cardiff, United Kingdom - Cyngor Caerdydd/Cardiff Council

    Default job background
    Description

    Rent Smart Wales is a service within Cardiff Council, in place to administer the requirements of Part 1 of the Housing (Wales) Act 2014, which regulates private rented sector housing in Wales by requiring landlords to register and either become licensed themselves or instruct a licensed agent to undertake letting and property management tasks.

    The service was established in November 2015.

    Rent Smart Wales benefits from web based systems designed with the customer in mind, contact centre telephone technology, partnership arrangements with the 22 authorities across Wales and is being supported by a comprehensive marketing campaign being led by Welsh Government.

    We are looking to recruit a number of enthusiastic individuals to join our Contact Centre Team as Customer Service Officers to assist in providing a high standard of customer service to our service users via telephone and email in a Contact Centre environment.

    Customer Service Officers are required to support and advise a wide range of customers, both internal and external.

    The post holders will ensure that our customers receive the highest level of customer service and that their enquiries are resolved at the initial point of contact, where possible.

    The successful candidate will have experience of working in a Call/Contact Centre environment, be customer focussed, have excellent communication, planning, prioritisation and analysis skills, be an excellent team player and take an enthusiastic and take a responsible approach to all tasks.

    This role is office based at County Hall, Cardiff. We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.

    Due to the current interim working arrangements, we are unable to provide recruitment packs or accept application forms via the post.

    When completing the supporting information section of your application, please ensure you refer to the below located on our website:
    Recruitment of Ex-Offenders


    • Privacy Notice Working Pattern/Contract Type Full Time Permanent
    #

  • Cardiff Council

    Licensing Officer

    1 week ago


    Cardiff Council Cardiff, United Kingdom

    **About The Service** · Rent Smart Wales is a service within Cardiff Council, in place to administer the requirements of Part 1 of the Housing (Wales) Act 2014, which regulates private rented sector housing in Wales by requiring landlords to register and either become licensed th ...

  • Sydney Maurice Recruitment Ltd

    Licensing Officer

    1 day ago


    Sydney Maurice Recruitment Ltd Cardiff, United Kingdom

    **Salary rate: £11.50 to £17.10** · **Hours: 9am to 5pm - 37 hours per week** · **1. Be a fluent Welsh language speaker** · **2. Be able to work from home in a suitable working space ensuring confidentiality is maintained at all times** · Applicants for the role will need to unde ...

  • Cardiff Council

    Licensing Officer

    6 days ago


    Cardiff Council Cardiff, United Kingdom

    **About The Service** · Rent Smart Wales is a service within Cardiff Council, in place to administer the requirements of Part 1 of the Housing (Wales) Act 2014, which regulates private rented sector housing in Wales by requiring landlords to register and either become licensed th ...


  • Triumph Consultants Ltd Cardiff, United Kingdom

    **What's involved with this role**: · **Temporary Licensing Officer** · **Reference no**:Cardiff RQ768414 Pay Rate: £11.39 · **per hour** PAYE · **Applicants for the role will need to understand, support, and advise landlords, agents, tenants, and professional bodies who will be ...


  • Vale of Glamorgan Council Barry, United Kingdom

    **About us** · The Shared Regulatory Service operates across the three partner Councils, Bridgend, Cardiff and the Vale of Glamorgan under a single management structure. The Service is normally accountable to a Joint Committee of Elected Members; however, this role will primarily ...


  • Vale of Glamorgan Council Barry, United Kingdom

    **About us** · The Shared Regulatory Service operates across the three partner Councils, Bridgend, Cardiff and the Vale of Glamorgan under a single management structure. The Service is normally accountable to a Joint Committee of Elected Members; however, this role will primarily ...


  • Vale of Glamorgan Council Barry, United Kingdom

    **About us** · The Housing Enforcement Team is responsible for upholding housing standards particularly in the private rented sector. The team deals with complaints from tenants about their living accommodation and has a particular focus on the licensing of Houses in Multiple Occ ...


  • Smart Recruit Online Glascoed, United Kingdom

    **Would you like to help us make the world a safer place, people protecting people?** · Hi, we're Securitas, we guard and protect things, right now somewhere around the world someone's most important assets are being monitored and protected by our Security Teams. From maintaining ...


  • Cardiff County Council Cardiff, United Kingdom

    About The Service Rent Smart Wales is a service within Cardiff Council, in place to administer the requirements of Part of the Housing (Wales) Act , which regulates private rented sector housing in Wales by requiring landlords to register and either become licensed themselves or ...


  • Hertfordshire Police Monkswood, United Kingdom

    Force 1 · - Cambridgeshire Constabulary · HIDDEN - Role Type 1 · - Police Staff · Contract Duration 1 · - Permanent · Contract Type 1 · - Full Time · Department 1 · - Firearms & Explosives Licensing · Location 1 · - Monkswood · Grade 1 · - Scale 5 · Salary 1 · - £27,789 · Please ...


  • Cambridgeshire Constabulary Monkswood, United Kingdom

    Force 1- Cambridgeshire Constabulary- HIDDEN - Role Type 1- Police Staff- Contract Duration 1- Permanent- Contract Type 1- Full Time- Department 1- Firearms & Explosives Licensing- Location 1- Monkswood- Grade 1- Scale 5- Salary 1- £27,789Please note, if this is a paid role and t ...

  • KEYLET

    Housing Officer

    1 week ago


    KEYLET Cardiff, United Kingdom

    Keylet are a well-established sales and lettings agency based in Cardiff with two vibrant and energetic offices in Cathays and Cardiff Bay. Due to the rise in demand for Student properties, we are recruiting a Housing Officer to work in our busy Cathays office under the Housing M ...

  • KEYLET

    Housing Officer

    6 days ago


    KEYLET Cardiff, United Kingdom

    Keylet are a well-established sales and lettings agency based in Cardiff with two vibrant and energetic offices in Cathays and Cardiff Bay. Due to the rise in demand for Student properties, we are recruiting a Housing Officer to work in our busy Cathays office under the Housing M ...

  • Dynamic Security Solutions Ltd

    Security Officer

    1 day ago


    Dynamic Security Solutions Ltd Cardiff, United Kingdom

    Dynamic Security are seeking an experienced Security Officer based in Cardiff. · Dynamic Security provides a wide range of market-leading security services and solutions to clients across the whole of UK. We have embedded the family's leadership and values into the business so we ...

  • KEYLET

    Housing Officer

    1 day ago


    KEYLET Cardiff, United Kingdom

    Keylet are a well-established sales and lettings agency based in Cardiff with two vibrant and energetic offices in Cathays and Cardiff Bay. Keylet are prominent in the Cardiff Student market as well as more recently venturing into the executive field. Due to the rise in demand fo ...


  • Zest Recruitment & Consultancy LLP Cardiff, United Kingdom

    A Gaming and Betting (Regulatory) Solicitor is sought for this thriving Top 100 Law Firm's CARDIFF office. The gaming team represents some of the largest and most established gaming and betting businesses in the world, who operate both in the online andland-based gaming sector. · ...

  • Cardiff Council

    Deputy Team Leader

    6 days ago


    Cardiff Council Cardiff, United Kingdom

    **About The Service** · Rent Smart Wales is a service within Cardiff Council, in place to administer the requirements of Part 1 of the Housing (Wales) Act 2014, which regulates private rented sector housing in Wales by requiring landlords to register and either become licensed th ...


  • G2 Legal Limited Cardiff, United Kingdom

    One of the UK's leading providers of Residential Conveyancing services to home movers is currently looking to hire an experienced Residential Conveyancing Fee Earners for their brand new Cardiff office. · This team in Cardiff have a great family friendly culture, who support and ...

  • Clear Choice Recruitment

    Housing Officer

    1 day ago


    Clear Choice Recruitment Cardiff, United Kingdom

    Clear Choice Recruitment is recruiting on behalf of a very well-established Sales and Lettings Estate Agency based in Cardiff. Their current team is built upon foundations of almost 20 years' experience, to offer their customers a high-quality service in all aspects of their prop ...


  • Mitie Cardiff, United Kingdom

    Store protection officer M&S Culverhouse · £11.23 Per hr · **Mitie has a great opportunity for a Retail Elite Security Officer to join the Total Security Management Team.** · Retail Elite Security Officers must be available to cover various shift patterns as well as being flexibl ...