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    Temporary Contracts Officer - London, United Kingdom - Service Care Solutions

    Service Care Solutions
    Service Care Solutions London, United Kingdom

    2 weeks ago

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    Description
    Collections Officer
    Full Time - Hybrid/Remote
    Temporary


    We are currently searching for a prospective Collections Officer to join a team based in Lambeth, on a full time basis on temporary ongoing basis.

    The Collections Officer will play a crucial role in ensuring the collection of service charges, managing a diverse portfolio of accounts, and will be responsible for the collection of both current and former housing related debt.

    This role offers hybrid/remote working with 1 day a week based in office and 4 days working from home.
    Previous experience within a similar role, within Income Collection / Arrears Management, preferably within a Housing environment
    Knowledge of IT processes, including Word and Excel
    Familiarity with the law concerning service charges and the statutory legal basis of landlord and tenant relationships
    Understanding of service charge account administration principles
    Ability to work towards and meet financial targets set by management
    Experience working in arrears reduction and monitoring
    Manage a large portfolio of service charge accounts, ensuring payments are kept up to date
    Issue letters and statements to account holders as necessary
    Liaise with other teams to resolve customers' service charge queries efficiently
    Recommend legal action in cases of non-payment
    Responsible for the collection of housing related debt (current and former)
    Manage a complex caseload and initiate legal action for debt recovery

    Flexible working hours, including evenings and one weekend per monthIf you are interested in this position and meet the above criteria, please send your CV now for consideration.

    If you require any additional information regarding the position, please call Beth at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)
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