- Job Title : Senior Quality Coordinator
- Job Type: Permanent
- Hours : hours per week
- Job Location : Oldbury, office-based
- Salary: £25,837- £26,887 per annum
- As a Senior Quality Coordinator, you will be responsible for supporting and assisting the Technical and accreditation Manager in the daily liaison with UKAS and MHRA where requested, including point of contact between UKAS, MHRA, and SGS.
- You will also support the production of reports and analysis as required for Witnessed Audit Selection and the collation and monitoring of the audit findings and closures for UKAS where required.
- To maintain the UK local procedures site to include updates, changes, and rollout of relevant local procedures relating to Management Systems standards and Product Certification standards
- To provide cover during absences as the primary point of contact for UKAS and the coordination of accreditation activities; including reports, witness audit and selectionmanagement
- Administration of global and local procedure releases into the UK
- Provide regular, accurate, and timely reports as required to assist the technical team and senior management
- Provide support for the coordination of audits to include maintenance of relevant databases
- Provide support for the coordination of all complaints and appeals, acknowledgments, and tracking
- Monitoring of KPIs and the escalation of any falling outside the KPI to relevant managers
- Provide support for the coordination of all internal MCIs to include tracking and monitoring of KPIs and the escalation of any falling outside the KPI to relevant managers
- GSCE grade A-C, including Math and English, or equivalent work experience
- Good Microsoft Office experience (specifically Excel, PowerPoint, and Word)
- Able to demonstrate experience in Customer service
- Office/administration background with a high level of data processing skills
- Experience working across departments, with excellent communication skills
- Experience working in an environment where attention to detail and accuracy is critical in addition to meeting tight deadlines
- Ability to maintain high levels of customer service working with affiliates and ensure that communication is clear and accurate
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Senior Quality Coordinator - Oldbury, United Kingdom - SGS
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