- Gathering data to identify and fix a variety of system/business related problems
- Providing technical on-site support to PSL employees
- Producing documentation according to business requirements
- storing information in accordance with company policy and standards
- Identify the areas impacted by system changes
- Provide 1st line support to clients both internally and externally
- Working with 2nd and 3rd line support teams
- Managing support calls
- Assisting with helpdesk tickets, troubleshooting, and escalating issues where necessary
- Supporting the roll-out of new applications and hardware
- Assisting on exciting IT Projects, where you can learn and develop your skillset
- Setting up new users' accounts, resetting passwords and assisting with general onboarding issues
- Assisting in the management of PSL's Asset Management toolKnowledge skills & experience
- Customer service experience
- Good communication skills
- Problem solving skills
- Able to overcome obstacles
- The ability to quickly gain a clear understanding of technical challenges
- Information gathering and ability to take ownership and see things through to resolution
- Team working
- Strong written and verbal communication skills
- Strong time management and organisational skills
- Ability to work on own initiative
- Maintaining attention to detail
What Happens Next?
We aim to go through all placement applications by Friday 10th of May 2024 and get back to all candidates within this timeframe, we then will have a placement day for all students on a selected day in June which we will then make offers to two applicants who will start in August.
Phoebus Perks: Why work with us?
If you are passionate about learning and development and have a desire to help others grow and succeed, we encourage you to apply for this exciting opportunity.
?? Private Health care scheme including dental, optical, and mental health cover
???? Wellbeing Choice - £350.00 per annum paid towards wellbeing activities of your choice
?? Life assurance scheme at 4x salary
?? 24/7 Employee Assistance Programme
?? Flexible hybrid working
?? Contributory Pension Scheme with Scottish Widows
?? 33 days Holiday, including 8 bank holidays (5 of which are flexible bank holidays) & Holiday purchase scheme up to 5 days.
?? Discretionary annual salary review & bonus
?? Electric car salary sacrifice scheme
?? Events & gifts to celebrate Long Service and Birthdays & social events
Our Phoebus Values
At Phoebus we are driven by our purpose and values, building our team with the right people is fundamental to our business & culture.
Our Purpose:'To care about our clients, our product, our people and having fun'
Our DONE values are made up of the following and we strive to live our values daily when working with colleagues and clients.
Dedicated, Open, No Nonsense, Excellence
Phoebus Software Limited is an equal opportunity employer. We commit ourselves to being an inclusive and diverse workplace. Our working culture embraces and celebrates what makes us unique. We would be happy to discuss any reasonable adjustments required during the recruitment process as we would like everybody to have a fair opportunity to succeed in what they do best. -
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Placement Support Analyst - Solihull, United Kingdom - Phoebus Software
Description
Placement Support AnalystBe part of something special, join Phoebus.
Technology shapes the way we live our lives. How we work, learn, move and communicate, and with our technology expertise and talented individuals, Phoebus has been bringing a new market leading contemporary product to life, coming together to change the way financial systems and mortgage services operate forever.
About us
Phoebus Software Limited is a market leading provider of flexible, financial systems and services. These augment all aspects of lending and savings servicing capabilities for our clients, which include retail banks, mortgage/lending providers, mortgage administration servicing companies and building societies.
It is a fantastic time to join us. Phoebus Software has achieved recognition as the 16th Best Technology Company to work for in the UK and Top 50 UK Midsized companies through our colleague engagement levels.
We dedicate ourselves to promoting a happy working environment, we know that it all starts with our people and the rest will follow. Phoebus has also adopted a hybrid working approach as we understand the importance of a healthy work life balance.
We are based in the heart of Solihull, just a stone's throw away from touchwood shopping centre where there are several restaurants that you can take advantage of with your quarterly company paid for quarterly team meals, retail shops and many coffee shops to take a walk to on your lunch break or after work. We also have on-site parking facilities and are a short walk from the train station.
Our Placement Scheme: System Support Analyst
The successful candidate will have a comprehensive and exciting induction into our business. During the 12 months the candidate will work with different teams across the company in supporting our Service Delivery Life Cycle.
Within a structured environment, the successful candidate will assist in the support and release of business software in line with the company's strategy of providing a high quality and continuously improving service to our existing clients. The person appointed will be required to analyze requirements, design, and code and test programs to agreed standards, provide specifications and general assistance within all departments.
The applicant will be working on a variety of system and business-related problems, changes, and maintenance, working in a close-knit team. The applicant should have excellent communication skills, be self-motivated, energetic, and can learn rapidly on the job and be able to share knowledge and ideas throughout the team.
About the Role
Below are some of our deliverables that would be included in the role:
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