- Excellent leadership skills with experience of developing and leading a team
- Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving any challenges that may arise
- Confidence in handling customer complaints to ensure satisfaction levels are restored in the event something doesn't go to plan; displaying empathy and a professional approach at all times
- Strong communication skills through a variety of means
- Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks
- High attention to detail and accuracy – great at managing one's own time and the time of the team
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Housing Management Worker
1 week ago
Oasis Aquila Housing Gateshead, United Kingdom**Salary: Grade B: £21,499 per annum. **The band goes up to £23,100 per annum, however, this is dependent on annual performance reviews. · **Full time role**: · 37 hours per week, Monday to Friday, 9am to 5pm with some flexibility to meet the requirements of the post · **Job Purp ...
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Housing Management Support Worker
1 week ago
4M Recruitment Newcastle upon Tyne, United Kingdom4M Recruitment are currently recruiting for a Housing Management Support Worker to work for a rewarding Charity who provide practical help and personalised support through their education, housing, justice and health and wellbeing services. · - 35 hours per week · - Monday · - Fr ...
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Changing Lives Newcastle upon Tyne, United Kingdom**About us** · Changing Lives is a nationwide charity helping people facing the most challenging of circumstances to make positive change - for good. We believe that everyone deserves a safe home, a rewarding job and a life free from addiction or abuse. We know that given the rig ...
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House Manager
1 week ago
McCarthy and Stone Newcastle upon Tyne, United KingdomDo you take pride in delivering excellent customer service? · Do you get satisfaction from a role that involves multi-tasking and finding solutions? · Do you enjoy organising and facilitating social events? · McCarthy Stone is the leading UK's retirement living providers. We a ...
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House Manager
1 week ago
McCarthy and Stone Newcastle upon Tyne, United KingdomDo you take pride in delivering excellent customer service? · Do you get satisfaction from a role that involves multi-tasking and finding solutions? · Do you enjoy organising and facilitating social events? · McCarthy Stone is the leading UK's retirement living providers. We a ...
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House Manager
1 week ago
McCarthy Stone Newcastle upon Tyne, United KingdomDo you take pride in delivering excellent customer service? · Do you get satisfaction from a role that involves multi-tasking and finding solutions? · Do you enjoy organising and facilitating social events? · McCarthy Stone is the leading UK's retirement living providers. We a ...
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Housing Manager
1 week ago
Home Group Newcastle upon Tyne, United KingdomJob Description · Housing Manager Description Housing Manager. · Newcastle, hybrid working. · Permanent, Part Time (27 hpw) · Salary £29,477pa pro rata, and great benefits including Health Cash Plan. · Driver, highly desirable. · Home, a place where you belong · This is a gre ...
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Apprentice Housing Management Worker
1 week ago
Depaul UK Street, United KingdomSalary**£18,525 - £21,489** · - Location**1-9 Porter Street** · - Hours**Full Time** · **The Vacancy** · Do you want to work towards an accredited qualification alongside working in a busy and friendly team in Oldham? Get in touch · Depaul UK are now offering an Apprenticeship Pr ...
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Supported Housing Manager
2 days ago
Venn Group Durham, United Kingdom**Supported Housing Manager Vacancy waiting to be filled** · Venn Group have been approached by a Charity and would like to introduce the following position available · **Position: · Supported Housing Manager** · **Location: · - Durham** · **Rate: · - £18.68 per hour (Umbrella)** ...
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Interim Head of Housing and Area Management
1 week ago
Triumph Consultants Ltd South Shields, United Kingdom**What's involved with this role**: · **Interim** · **Head of Housing and Area Management** · **Reference no**:S Tyneside Pay Rate: £24.13 · **per hour** PAYE · **A Head of Service is required to be responsible for the development and implementation of a revised Community Area Fo ...
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Housing and Services Manager
4 days ago
Trigon Recruitment Durham, United Kingdom**Role: · - Housing Facilities and Acquisitions Manager** · **Salary: · - £36k per annum DOE** · **Location: · - North East England** · **Perm role** · **Role Overview** · **Role responsibilities** · - Provide strong and dedicated leadership · - Lead residential property service ...
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Changing Lives South Tyneside, United Kingdom**About us** · Changing Lives is a nationwide charity helping people facing the most challenging of circumstances to make positive change - for good. We believe that everyone deserves a safe home, a rewarding job and a life free from addiction or abuse. We know that given the rig ...
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Housing Management Worker
1 week ago
Changing Lives Ashington, United Kingdom**About us** · Changing Lives is a nationwide charity helping people facing the most challenging of circumstances to make positive change - for good. We believe that everyone deserves a safe home, a rewarding job and a life free from addiction or abuse. We know that given the rig ...
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Housing and Property Management Apprentice
3 days ago
LWC Drinks Teeside Bishop Auckland, United KingdomJob Description · Since opening up in York over 30 years ago, Hunters Estate agents has grown into one of the UK's largest estate agents with over 200 branches and thousands of rental properties available nationwide. This is down to consistent growth fueled by a robust business m ...
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Housing Policy Officer
16 hours ago
Standing Together Newcastle upon Tyne, United KingdomJob description · About Standing Together's Housing Team · DAHA is a part of our wider Housing Team at Standing Together, which includes our Whole Housing Approach Team, Housing First and Homeless team, and DAHA. We work with housing providers across all tenure types to ensure th ...
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Retirement Living Coordinator
1 week ago
Riverside Newcastle upon Tyne, United Kingdom**Overview**: · The difference you will make as Retirement Living Co-ordinator · Working as part of a team committed to 'best practice' in the social housing field, you will facilitate the coordination and delivery of a professional service to retirement living customers across a ...
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Housing Officer
16 hours ago
Tempting Recruitment Newcastle upon Tyne, United Kingdom**Tempting Recruitment **are working on behalf of our client, a · **local authority** in · **Tyneside **to recruit an experienced · **Housing Officer **if you are looking to increase your earnings for the year, · **Contract: 3 - 6 months (Possible Extension)** · **Salary: £13 p/h ...
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Locality Advisor
3 days ago
Aspire Housing Newcastle, United KingdomThis is an exciting opportunity to join a team that is passionate in delivering excellent customer-focused housing services and making a real difference to our neighbourhoods. · We're looking for a confident, dedicated individual with a passion for customer service and who is exc ...
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Customer Safety Officer
1 week ago
Karbon Homes Newcastle upon Tyne, United Kingdom**Come and make a difference at Karbon as a Customer Safety Officer (Housing related Fire Safety and Compliance)** · We are looking to appoint a suitably qualified and experienced individual to undertake the post of Customer Safety Officer (Housing related Fire Safety and Complia ...
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Housing Support Worker
1 week ago
Oscar Underhill Recruitment Solutions Limited Newcastle upon Tyne, United Kingdom**Housing Support Worker - Ex Offenders**: · - **Housing provider in Supported Living**: · - **Newcastle Upon Tyne**: · - **Sociable Working Hours**: · - **Excellent Pay Rate**: · - **£12.50 PAYE OR £16.00 Umbrella**: · - **Temp to Perm opportunity.** · **Are you passionate about ...
Front of House Manager - Newcastle upon Tyne, United Kingdom - Holiday Inn Birmingham City Centre
Description
Front of House Manager (Work Experience)
At Cairn Group we're ambitious. With a varied and extensive UK portfolio of hotels, bars and restaurants in our portfolio, we're focused on continual growth and are in it for the long haul. We are a family owned business with family values at our core, with a growing team and sites UK wide.
As part of our Work Experience Program / Hotel Takeover, we're excited to give you the opportunity to join us and really get to experience the day to day working life within this position So if the role below looks interesting and exciting to you, hit the apply button and we'll be in touch Best of luck.
About the role...
A quick overview of the responsibilities of the role, and the things you might be doing during your work experience with us...
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. You'll deliver this through managing all aspects of Front of House, creating a unique and special visit for our guests. You'll also create the warm atmosphere that make our guests feel at home in any location, as well as ensuring they have an enjoyable and successful stay
Amongst other things, you'll do this by managing the day-to-day staffing needs, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to improve team member performance - Initiating and completing any HR related activities where required. You'll be aware of and create departmental goals, ensuring communication of these across the team so they are all working towards achieving or exceeding targets such as Guest Satisfaction Scores
About you...
Don't Panic We don't expect you to have all or any of the things detailed below, but we wanted to list everything we'd be looking for if you were applying for this job for real. If you can relate to anything mentioned below, this is of course a plus...