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Newcastle upon Tyne

    Housing Manager - Newcastle upon Tyne, United Kingdom - Home Group

    Home Group
    Home Group Newcastle upon Tyne, United Kingdom

    1 week ago

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    Description

    Job Description

    Housing Manager Description

    Housing Manager.

    Newcastle, hybrid working.

    Permanent, Part Time (27 hpw)

    Salary £29,477pa pro rata, and great benefits including Health Cash Plan.

    Driver, highly desirable.

    Home, a place where you belong

    This is a great job opportunity for a Housing Manager to join Home Group's awesome team in Newcastle. As our Housing Manager, you'll be the face-to-face customer support to our communities. This is the perfect job for you if you like variety and delivering excellent services to our customers and communities, whilst displaying our commercially-caring behaviours.

    Typical day as a Housing Manager

  • You'll be supporting customers with complex needs in our wellbeing and recovery service and Newcastle's outreach service.
  • You will be an advocate for customers and also need to manage difficult and challenging conversations when it comes to all things tenancy related (including arrears.)
  • Through visibility and engagement with customers, you'll really get to know our communities and customers. This will help us to improve our local neighbourhood.
  • Proactively managing anti-social behaviours in our homes, responding to customer queries and complaints.
  • Managing our voids process including liaising with local authorities.
  • Carry out estate inspections, engaging and meeting with contractors on site, as well as carrying out and recording the routine safety and compliance checks in our buildings and communities.

    • Fancy going home each day knowing that you have helped change our customers lives for the better? You'll do that here, working for a Top 10 Great Place to Work in the UK

    About You

  • Have worked in housing before and understand housing management, housing law and in an ideal world, universal credit too
  • Have the experience to work with customers with complex needs (including mental health.)
  • Super organised and methodical in your approach, you're also a proactive self-starter with a "can do" positive attitude.
  • Passionate about delivering excellent customer service and have a genuine desire to help your customers as well as reaching business goals and objectives.
  • This job can challenge, especially when we're dealing with complaints, your resilience will help you through.
  • Confident working with external partners and stakeholders such as local authorities and MP's. Amazing if you have worked with multidisciplinary teams too
  • Like being part of a team but appreciate that this is a role where you'll spend most of your time working in our local estates.

    • Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review.

    Our team

    Looking for a job where you really belong? Where you can be, well you Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers. You'll join our team, who come from different walks of life and are here to support you as you make yourself at Home

    Job details

  • This is a hybrid role and in an average week, you'll spend days working from our local offices, communities and home.
  • There may be some flexibility to adapt your working hours, do let us know about this when you meet us at the interview.
  • We mainly work Monday to Friday, but we do adapt to our customers' needs.
  • To get from A to B, you'll need a vehicle insured for business purposes. The great news is that we'll pay your mileage
  • You'll need an enhanced DBS check done, we will pay for that.

    • A place where you belong

    Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work

    What's in it for you?

  • 34 days leave (including bank hols and a "me day" to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too
  • Health cash plan saving you from £1140 per annum. We'll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
  • Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
  • We Grow Our Own colleagues (not literally of course), when you're ready for the next step in your career, you can grow with us
  • Colleagues really matters to us, that's why we're the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.
  • Explore our benefits in detail on our website.

    • Find out more

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