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    AV Service Account Manager - London, United Kingdom - Concept

    Concept
    Concept London, United Kingdom

    6 days ago

    Default job background
    Full time
    Description

    UNDERSTANDING, SERVICE, TRUST

    3 Words that Guarantee Results in Recruitment

    Service Account Manager

    London salary circa £60,000++

    One of the AV industry's most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, they have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open.

    To develop and manage existing and new Service Accounts & Contracts . To identify, target and develop new business opportunities for proAV Support Services Division to increase market share.

    Key Responsibilities

    • To prepare and issue maintenance contracts and support proposals
    • To assist in the preparation of Service tender returns
    • To attend any post tender interviews in support of the Projects Sales Teams
    • To account manage named Service accounts to ensure all Service activities are carried out to the clients satisfaction to ensure renewal of the Service Contract
    • Attendance at regular Account Management meetings as required
    • Minuting of Service meetings and implementation of any Service actions that may arise
    • Ongoing Service development of Service accounts
    • Problem resolution on all contracts as required
    • To be a first point of Service escalation in the circumstances where clients are unhappy with contracted Services being delivered
    • Full coordination with Service Operations teams and Customer Service Agents
    • Preparation and delivery of monthly Service reports
    • To ensure all Services are being delivered in line with those contracted
    • To be fully conversant with the Service Catalogue and to be able to sell all Services confidently into current and new Service accounts
    • To gain a thorough understanding of the market place and identify key business opportunities where existing contracts not currently serviced by proAV are coming up for renewal / re-tender
    • To take opportunities from initial contact to negotiating and closing the sale
    • To become fully conversant with proAV service offerings and be able to sell these effectively into new accounts
    • To identify, develop and work with strategic partners to assist in the growth of the business
    • Generate single and multi-year support contracts
    • Identification any potential AV and videoconferencing project opportunities (although these will be progressed by a different team)
    A

    Benefits: * Excellent salary package

    Company Pension Scheme

    23 days holiday plus bank holidays per annum

    of service January to December) to 25 during 3rd year

    Life Assurance (4 x annual salary)

    Private medical insurance (after probation period)

    *Join a company who will value you - and where your opinion counts

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