Customer Service Representative - Manchester, United Kingdom - 3M

3M Manchester, United Kingdom

6 days ago

Full time

Description

3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.

Job Description:

Collaborate with Innovative 3Mers Around the World

Choosing where to start and grow your career has a major impact on your professional and personal life, so it's equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with curious, creative 3Mers.

The impact you have in this role.

As a Customer Service Representative (m/f/*) within Transportation and Electronics Business Group for global transportation and electronic original equipment manufacturer customers (the Transportation & Electronics Business Group is made up of electronics (display materials and systems, electronic materials solutions), commercial solutions, advanced materials, and transportation safety), you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

To liaise with the business partners on customer relationship management utilizing SalesForce functionality

To provide service and support through utilizing various systems across a wide range of products

To collaborate with all internal stakeholders to ensure we are providing the highest level of service and any queries are resolved in a timely manner.

Ensuring all transactions always meet required compliance standards and defined Service Level Agreements.

Your Skills and Expertise

To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:

Minimum secondary level education with relevant work experience

Excellent communication skills in English (in writing and in speaking). Fluency in German, French, or any other language is a nice-to-have.

Use of SAP and Salesforce is desirable

Additional qualifications that could help you succeed even further in this role include:

Ability to manage change including quickly adapting to new systems and processes

Experience of supply chain and logistics is also desirable

Good attention to detail and numerical accuracy

Travel: 5% expected – should customer visits be required

Role Location: Manchester

Work type: Work Your Way/Hybrid (with 1 day per week onsite) /Remote/Home based/Office based

Supporting Your Well-being

3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

Resources for You

For more details on what happens before, during and after the interview process, check out the Insights for Candidates page at If you have further questions please reach out to Max (our AI Virtual Assistant) via our Career Page.

*At 3M, diversity & inclusion are essential to innovation. We seek and value differences in people This Job ad is addressed to all potential candidates. As an equal opportunity employer 3M will not discriminate against any applicant for employment on the basis of religion, sex, sexual orientation, gender identity, national origin, age or disability. If you want to discover more about D&I at 3M, please visit

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