- Reporting to the Support Manager and working closely with clients and consumers, this role will be responsible for supporting the ongoing success and improvement as first line support.
- Provide technical assistance and user support for incoming queries, with the focus of resolving as a 'first time fix'
- Report and escalate any raised issues in priority order to the team and ensure resolutions and fixes are executed and communicated to any outstanding client queries
- Expert in troubleshooting techniques and frequently asked questions with a good understanding and anticipation of client needs, with professional and effective recommendations for resolution
- Ability to convey highly complex technical information to non-technical clients and consumers
- Ability to communicate complex product technicalities to consumers, clients, account management, sales and the rest of the business
- Demonstrable analytical and pragmatic approach with the ability to clearly and concisely communicate product intricacies and troubleshooting solutions
- Strong communicator verbally and in writing, with keen listening skills
- Strong commercial awareness and ability to triage queries appropriately and efficiently, with strong prioritisation and time management skills
- Demonstrable experience of utilising software application as a solution, with a keen ability to decipher software issues from application errors
- Be able to communicate with multiple suppliers and have an understanding of query endpoints
- Monday to Friday 9am -8pm shift pattern
- Additional benefits include private medical insurance, life insurance, company pension, flexible annual leave, referral scheme and company-wide events.
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Technical Support Executive
Found in: Talent UK A C2 - 5 days ago
Telescope Leeds, United Kingdom Full timeSalary 25, ,000 GBP per year · Requirements: · Telescope is looking for a Technical Support Executive who will be responsible for managing & implementing our in-house SaaS products. Initially, you will be introduced to our software and systems and gain knowledge on how they are ...
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Customer Support Executive
Found in: Ziprecruiter UK C2 - 3 days ago
InfoTrack UK Leeds, United KingdomJob Description · About Us · InfoTrack is a pioneering legal technology provider with a track record of phenomenal growth in the UK since 2016. Delivering game-changing digital solutions, we've revolutionised the way property transactions are managed by law firms to make the home ...
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Business Support Executive
Found in: Talent UK C2 - 3 days ago
Afinite Leeds, United Kingdom Full timeBusiness Support Executive - Leeds · Salary: up to £40,000 plus benefits · About Afinite · Afinite is a leading IT services company based in Leeds, providing IT services to businesses across the UK and Internationally. We provide a range of services for clients of all sizes - fr ...
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Business Support Executive
Found in: Click to Hired UK C2 - 1 day ago
Lucy Walker Recruitment Leeds, United Kingdom Permanent, Full timeAn exciting opportunity has arisen to work with this leading property company who offices located in Leeds City Centre. Joining an established team, the successful candidate will be responsible for the coordination and marketing of properties and managing business sales nationall ...
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Data and Support Services Executive
Found in: Jooble UK O C2 - 2 days ago
POST recruitment Leeds, United KingdomPOST is partnered with a fast-growing legal technology company that is looking to grow their already, incredibly successful internal support team. · Our client is looking for a passionate Commercial Support Executive . This role will be working to assist Commercial Clients, prov ...
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Internal Sales Executive Insulation
Found in: SonicJobs Direct Apply UK - 1 day ago
Mitchell Maguire Leeds, United Kingdom Full timeInternal Sales Executive – Insulation & Dry Lining · Job Title: Internal Sales Executive – Insulation & Dry Lining · Industry Sector: Internal Sales Executive, Internal Sales, Customer Service, Branch Assistance, Building Products, Contractors, Housing Insulation, Main Contracto ...
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Category Controller
Found in: SonicJobs Direct Apply UK - 5 days ago
Arla Foods Plc Leeds, United Kingdom Full timeAre you a commercial category leader with a passion for nurturing customer relationships to unlock category growth? · Are you an inspiring leader of people who will galvanise a team behind unlocking category growth for your customers and making a positive impact across the organi ...
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Commercial Account Executive
Found in: SonicJobs Direct Apply UK - 1 day ago
Get Recruited (UK) Ltd Leeds, United Kingdom Full timeCOMMERCIAL ACCOUNT EXECUTIVE · LEEDS · £40,000 - £50,000 · THE OPPORTUNITY: · Join a renowned insurance brokerage in Leeds as a Commercial Account Executive. With an established book of business, this role offers a warm desk, a flexible hybrid split, and the opportunity to work f ...
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Area Sales Executive
Found in: SonicJobs Direct Apply UK - 2 days ago
Coalesce Recruitment Limited Leeds, United Kingdom Full timeArea Sales Executive · A leading UK manufacturer of bespoke engineering products established for over 40 years, are now looking for a commercially astute, self-motivated, driven Area Sales Executive to grow their product sales and customer base throughout the Northwest, Northeast ...
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Internal Sales Engineer
Found in: SonicJobs Direct Apply UK - 4 days ago
Thornhvac Leeds, United Kingdom Full timeSalesperson based in Leeds · Basic to £28k+bonus · Preferably with HVAC /engineering background · THE ROLE · Working in a busy wholesale environment, you'll be dealing with customer enquiries on a day-day basis. This can include: · * Mix of telephone, email and trade counter enqu ...
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SEO Manager
Found in: SonicJobs Direct Apply UK - 1 day ago
Zealous Agency Limited Leeds, United Kingdom Full timeDo you want to manage innovative, impactful SEO campaigns for a dynamic list of exciting brands? · Are you looking for an SEO Manager opportunity where you can utilise your strategic mindset to push the boundaries of search marketing? · We are looking for an established SEO Manag ...
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SEO Manager
Found in: SonicJobs Direct Apply UK - 2 days ago
Key Appointments UK Ltd Leeds, United Kingdom Full timeJob Role: SEO Manager · Job Type: Full time/Permanent · Salary: £30,000-£35,000 depending on experience · Location: Hybrid, 1 day a week in Central Leeds office. · About the Company... · Our client don't just "do" SEO as one of a load of channels they offer, they are a specialist ...
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Finance Business Partner
Found in: SonicJobs Direct Apply UK - 2 days ago
Elevation Recruitment Limited Leeds, United Kingdom Full timeFinance Business Partner - FMCG · Location: Leeds · Salary: £65,000 + Fantastic Bonus & Benefits - Flex Working · Elevation Senior Finance is currently looking to recruit a Finance Business Partner on behalf of an Innovative fast paced FMCG business in Leeds. · This is a fa ...
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Design Manager
Found in: SonicJobs Direct Apply UK - 3 days ago
Tetra Tech Leeds, United Kingdom Full timeThis position is to join our team of design managers who lead on the management of design across all design disciplines, and design sub consultants in the delivery of complex large multi disciplinary infrastructure design projects. In your role you will liaise with the project co ...
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Business Development Executive
Found in: SonicJobs Direct Apply UK - 15 hours ago
Aimee Willow Connex Limited Leeds, United Kingdom Full timeThe RoleThe Business Development Executive is responsible for providing proactive support to the Business Development Directors and delivering excellent service to our introducersand prospects.Working alongside the Operations Team, you will provide a seamless onboarding service, ...
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Sales Manager
Found in: SonicJobs Direct Apply UK - 1 day ago
TPS Leeds, United Kingdom Full timeTPS Sales Manager · Who are TPS? · TPS provides independent garages and bodyshops with the high-quality Genuine Parts and products which customers need to ensure they can service and repair Volkswagen Group vehicles. TPS is part of the Volkswagen Group along with Audi, SEAT, ŠKOD ...
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Model Risk Oversight Manager
Found in: SonicJobs Direct Apply UK - 5 days ago
Sanderson Recruitment Leeds, United Kingdom Full timeJob Title: Model Risk Oversight Manager · Salary: £70,000 per annum · Working Model: Hybrid working · Contract Length: 12-month FTC, with the possibility of becoming permanent · Location: Leeds · Act as a subject matter expert on all model risk thematic reviews to support the ...
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Parts Sales Executive
Found in: SonicJobs Direct Apply UK - 1 day ago
TPS Leeds, United Kingdom Full timeTPS Parts Sales Executive · Who are TPS? · TPS provides independent garages and bodyshops with the high-quality Genuine Parts and products which customers need to ensure they can service and repair Volkswagen Group vehicles. TPS is part of the Volkswagen Group along with Audi, SE ...
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Senior Building Surveyor
Found in: SonicJobs Direct Apply UK - 3 days ago
Winner Recruitment Leeds, United Kingdom Full timeJob Title: Senior Building Surveyor (RICS Chartered) - Commercial Consultancy · Location: Leeds · Salary £55'000 – £65'000, Negotiable depending on Experience. · Company Overview: My client is a nationally renowned construction consultancy, with a rich history spanning over a dec ...
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Corporate Account Executive
Found in: SonicJobs Direct Apply UK - 5 days ago
Cavendish Maine Leeds, United Kingdom Full timeAs a result of continued growth, this market leading broker are currently looking to recruit a Corporate Account Executive to add to their already impressive client facing team. · The Role: · Do you fancy looking after a client book of between 8-15 clients? · If so, you'll be re ...
Customer Support Executive - Leeds, United Kingdom - POST recruitment
Description
POST is partnered with a fast-growing legal technology company that is looking to grow their already, incredibly successful internal support team.
Our client is looking for a passionate Customer Support Executive . This role will be a support contact for our clients and consumers for our product. The Customer Support Executive focuses on high quality client service, ownership, and initiative to drive excellence.Key Responsibilities –
* 25 days annual leave