Volunteer Recruitment and Training Coordinator - Kingston upon Thames, Greater London, United Kingdom - Kingston Hospital

Description

Volunteer Recruitment and Training Coordinator Band 4

Main area Recruitment Grade Band 4 Contract Permanent Hours

• Part time
• Job share

22.5 hours per week Job ref 396-NN A&C-Y

Site Volunteers Office, Kingston Hospital Town Kingston Salary £29,460 - £31,909 p.a. pro rata inclusive of HCAS (Outer) Salary period Yearly Closing 14/05/2024 23:59

Kingston Hospital - First Acute Trust in London to be rated Outstanding by CQC for Overall Quality and Leadership

Kingston Hospital NHS Foundation Trust is a district general hospital situated in a beautiful and remarkable part of the country – close to London yet surrounded by royal parks, historic buildings and the River Thames.We are located on a single site in Kingston upon Thames, Surrey and run several outpatient clinics in neighbouring areas including Raynes Park Health Centre and Teddington Memorial Hospital.

We employ just under 5000 staff who proudly and efficiently support over 350,000 people locally through a full range of diagnostic and treatment services and we have a national reputation for innovative developments in healthcare, particularly in 'patient-focused' care, day surgery and maternity services.

The South West London Collaborative Bank

Kingston Hospital is a part of the local South West London Collaborative and offer competitive bank rates to work across the three NHS trusts: St Georges, Kingston Hospital and Epsom & St Helier. Our Smart App booking system makes life easier for flexible working

Health and Wellbeing & Staff Benefits

The Trust understands that benefits go beyond just financial rewards and invests heavily in the wellbeing of its staff. Alongside opportunities for career development, there is a dedicated team of Staff Pastoral Wellbeing Practitioners who work with the Clinical and Corporate divisions, to provide pastoral support to all staff. These Practitioners are part of the wider Health & Wellbeing provision which includes a specialist Staff Physiotherapist, Occupational Health and access to counselling and an Employee Assistance Programme. The team works together to enhance staff wellbeing and to promote a healthy work-life balance.

Recent awards:

- Our Health Heroes Awards 2018 – Staff Retention and Wellbeing Employer of the Year

- HPMA Vivup Award for Well Being 2019

- NHSE National Healthcare Support Worker Award for Innovation and Excellence in Pastoral Support – 2023

- NHSE London Healthcare Support Worker Award for Sustainable Retention Initiative – 2023

Trust Values

Kingston Hospital NHS Trust has five key values and we want to employ and work with people who share these values and demonstrate behaviours that support them. They are:

Caring – Design and deliver care around each individual patient's needs and wants.
- Safe – Make the safety of patients and staff our prime concern as safety comes first
- Responsible – All staff take responsibility for the hospital, its services and reputation
- Value Each Other – Value each other's contribution
- Inspiring - We always strive to empower each other to develop and deliver improvements to benefit our patients

Job overview

An exciting opportunity to join the Volunteering Services Team providing administration support for the Volunteering Services Team. Providing all volunteers, public and staff with excellent customer service in line with team and Trust values.

This role supports volunteers through a rigorous NHS recruitment process to become skilled and confident volunteers, matched with rewarding volunteering placements across the Trust.

Main duties of the job

To work as part of the Volunteering Service Team providing administration and support to the Deputy Head of Volunteering across all aspects of volunteer recruitment, assessment, induction and specialist training for new and established volunteers across the trust.

Responsible for chaperoning volunteers who express their interest in volunteering, you will support people using the TRAC recruitment system to undergo their application, assessment, recruitment checks, induction and specialist training in order to qualify as a Kingston Hospital NHS Foundation Trust Volunteer.

On a day to day basis you will be communicating with and motivating volunteers to complete the stages of the recruitment process, using the TRAC recruitment system to progress volunteers in their volunteering journey and providing information and support to ensure that volunteers complete mandatory and specialist training.

This post will also administer data for volunteer vacancy management, training and induction.

This is a part-time position, as part of a job share

Working for our organisation

We are a small and dynamic team, skilled in the development of high impact volunteering that is rewarding to do. We are proud of our sector-leading service and welcome individuals who can demonstrate a caring, supportive, thoughtful and 'can do' approach to delivering the Volunteering Strategy and realising its benefits for patients, staff, volunteers and the community.

Detailed job description and main responsibilities

Please refer to the supporting document attached, ensuring that your application refers specifically to the Job Description. Person Specification to be added soon.

Person specification Experience

• Relevant experience of working with volunteers in charities and/or public services.
• Proven experience of retaining volunteers in a challenging or demanding role, e.g. health or social care
• Setting and/or implementing customer service standards in a public or community facing role.
• Experience of coaching and supporting people to improve their skills, knowledge and aptitude against set criteria, e.g. a role profile
• Experience of delivering training and/or supervision to individuals and groups of people

Education/Qualifications

• Educated to degree level or equivalent

Skills /Abilities

• Excellent written and verbal communication skills
• Excellent customer service skills e.g. interviewing, problem solving, supervision and sign-posting
• Extensive skills in Microsoft Office applications
• Good event management skills with attention to a high level of customer service
• Good time-management skills and able to juggle multiple and completing demands, projects and requests.

Knowledge

• Understanding of Data Protection & Confidentiality as it applies to volunteering activity.
• Applied knowledge of volunteering reward and retention and techniques to provide a rewarding experience of volunteering
• Understanding of the volunteering environment and legislation relevant to volunteering in hospitals

Your application : Please ensure that you have read the job description and person specification and that your supporting statement reflects these, as your application will be assessed and scored against these criteria.

References : You will be required to provide 3 years of employment/educational history. We do not accept references from personal email addresses such as Hotmail, Gmail etc. therefore please ensure you are providing professional working email addresses within your application form. If you are unable to provide professional email addresses and are invited to an interview, please ensure you advise the interviewers of this - otherwise, this may delay your pre-employment checks.

Closing date : In order to streamline recruitment within our Trust, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.

Shortlisting : You will only be contacted via e-mail/SMS by the SWL Recruitment Hub if you are successfully shortlisted for this post. Please ensure that you check your Trac registered e-mail regularly.

DBS : We are committed to safeguarding children and adults who are at risk of abuse. As such, if this post will have access to children or vulnerable adults, you will be required to undertake an Enhanced Disclosure and Barring Service check. However, all employees have a responsibility for safeguarding children and vulnerable adults in the course of their duties and for ensuring that they are aware of the specific duties relating to their role.

Employer certification / accreditation badges

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