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    2nd 3rd Line IT Support - Chichester, United Kingdom - Recruitment Genius

    Recruitment Genius
    Recruitment Genius Chichester, United Kingdom

    3 weeks ago

    Default job background
    Full time
    Description

    Join this MSP as an 2nd/3rd line IT Support Analyst.

    The role will be predominantly office-based, with some customer visits.

    THE ROLE:
    - Operating the IT Helpdesk and providing 2nd/3rd line support to a wide variety of clients, supporting infrastructure, hardware, and software.
    - Receive and resolve calls from the helpdesk and manage user expectations – by phone, email, and in-person.
    - Troubleshooting and diagnosing hardware and software faults, escalating if necessary.
    - Deployment of new hardware and software alongside existing upgrade schemes.
    - Occasional involvement in project work.
    - Assisting the Support Team Leader in aiding other team members.
    - Managing your own tickets, ensuring that they are kept up to date.

    KEY SKILLS & EXPERIENCE:
    - 2+ years of IT support experience covering:
    -- Active Directory
    -- Windows 10, Windows Server (bonus points for macOS)
    -- Office 365
    -- Azure
    -- Hardware
    -- Backup & Firewall configurations (experience with Acronis & SonicWall desirable)
    - Full, clean driving license

    SALARY & BENEFITS:
    - £28,000 - £36,000
    - 20 days holiday + public holidays
    - Pension
    - Cycle to work scheme
    - Free onsite parking
    - Company laptop, phone, and accessories

    Please apply today

    All applicants must currently have the permanent right to work in the UK; visa applications will not be considered.



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