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    General Manager - London, United Kingdom - Lewisham and Greenwich NHS Trust

    Lewisham and Greenwich NHS Trust
    Lewisham and Greenwich NHS Trust London, United Kingdom

    1 week ago

    Default job background
    Permanent
    Description

    Job summary

    Reporting directly to the Deputy Director of Performance and Planning the General Manager Elective Care will work closely with Trust operational managers and a motivated RTT and Performance team to deliver elective recovery, improve health outcomes and reduce the waiting times and health inequalities experienced by our local population.

    Main duties of the job

    As a senior member of the Performance and Business Intelligence Division, the post holder will work closely with the Performance team and all Clinical Operational Management teams to ensure the effective adoption of best practice processes and policies in respect of all elective care services across Lewisham and Greenwich NHS Trust. They will manage the overall RTT and validation team and provide effective senior leadership, expertise and audit across the organisation to ensure accurate patient pathway management in accordance with national rules and the SEL Access Policy.

    About us

    Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

  • Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
  • Widening access (anchor institution) and employability
  • Improving the experience of staff with disability
  • Improving the EDI literacy and confidence of trust staff through training and development
  • Making equalities mainstream
    • Job description

    Job responsibilities

    The General Manager Elective Care will be responsible for ensuring (in conjunction with the Divisional leads) that divisions and directorates have effective local processes and governance in place. They will work with clinical leadership teams to develop and implement best practice tools and processes in line with a trust standardised approach. They will ensure that all clinical services communicate clearly and regularly with patients who are waiting for treatment on our elective waiting lists.

    The postholder will work closely with the performance team, clinical operational teams, and corporate expertise (the transformation team, the patient experience team, the Trust communications team) to ensure that an overall Elective Recovery and Improvement programme is developed in the best interest of our patients while also improving the data quality of our patient waiting lists. The post holder will be experienced in operational management and project management, with a proven track record of delivering sustainable change programmes across complex pathways with multiple stakeholders. They will work closely with clinical and non-clinical teams at all levels, both internal and external, to ensure the programme is delivered to agreed objectives and within agreed timescales. They will maintain programme documentation including project plans; providing updates and high level communication to the relevant Trust Governance meetings on Elective Recovery and Improvement.

    The post holder will be responsible for liaising with our population health management team and the ICS to ensure we understand the potential impact of health inequalities within our waiting list and that our patient communication and other strategies include actions to tackle these issues.

    The post holder may be required to deputise for the Deputy Director of Performance and Planning.

    Person Specification

    Qualifications and Training

    Essential

  • Master's degree/equivalent experience
  • Postgraduate training
  • Evidence of continuing professional development that enhances theoretical and practical knowledge
  • Clinical/operational background/knowledge
  • Advanced IT skills
  • Use of computer software including Microsoft windows, Microsoft word, Microsoft Excel, power point, MS project

    • Desirable

  • Project management qualification PRINCE 2, Managing Successful Projects

    • Experience

    Essential

  • Management experience in the NHS to include experience at senior level where change management skills have been required within the post
  • Experience in project management delivery with evidence of leading and managing large scale improvement projects in the health and or community setting
  • Project management at a senior level with evidence of leading and managing improvement projects
  • Experience of analysing complex data with multiple components of information in both qualitative and quantitative formats
  • Experience of undertaking audits and using measurements for improvement methodology within change projects
  • Experience of working with a wide range of stakeholders

    • Knowledge and Skills

    Essential

  • Knowledge of research, audit, data collection and analysis methodologies
  • Specialist knowledge, practical application and experience in change management, modernisation, service redesign, facilitation and successful implementation of service improvements at a senior level
  • Ability to empathise and build rapport with clinicians, front-line staff, managers and others to influence, motivate and engage them in specific projects,
  • To ensure successful delivery through stakeholder engagement and transformational strategies
  • High level people management skills
  • Ability to receive, process, summarise, interpret and communicate complex, sensitive and contentious information where there are barriers to acceptance and resistance to change
  • Excellent facilitation and presentation skills - must be able to manage varying levels of understanding
  • Organisational and project management skills, with the ability to manage priorities and achieve delivery against challenging deadlines
  • Advanced keyboard skills
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