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    Client Advisor Support Administrator - United Kingdom - RioMed Limited

    RioMed Limited
    RioMed Limited United Kingdom

    1 week ago

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    Description
    RioMed is a leading clinical international software company based in Southampton. with a mission to improve healthcare at the point of delivery, through patient participation and real time data capture.

    RioMed's Customer Service Team spans three continents, all our support staff are required to work with each other across 3 time zones and also interact with our project management team and in-house IT department to manage the day-to-day queries and user testing process, providing oversight both internally and on behalf of our customers.

    We currently have an exciting opportunity for a Customer Service Advisor to join our expanding Customer Service Team.

    Depending on your experience, education and drive we will support you to further develop your skills, to enable you to gain further skills and qualification to develop yourself in the team and the business.

    To work within a small client service team, managing day-to-day queries from our healthcare professional customers
    To become proficient in RioMed's healthcare software, Cellma
    To be part of the software testing process, specific to Cellma, which is crucial to rollout of updated software versions
    To provide help and advice to customers that are using RioMed's software
    To actively identify problems and seek to implement solutions to minimise client service issues
    To attend regular service meetings with RioMed's customers
    To work with the team to identify any risks or knowledge gaps and discuss these appropriately within team meetings and one-to-ones with the Customer Service Manager
    To assist in internal and external training on our software system Cellma
    To learn about RioMed's products or services and keep up to date with changes
    To have a knowledge or awareness of databases, data structure and willingness to learn and implement this within the daily work in customer service
    Interest or willingness to learn about hardware and networking within the office
    Candidate must have experience working within an Office Environment
    Proven Customer Service Skills
    Excellent IT skills including MS Office Applications
    Willingness to learn and understand RioMed's healthcare software, Cellma
    Interest on database and hardware - but not essential

    Job Types:
    Full-time, Permanent
    Permanent, Full-time
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