- Cultivate and maintain strong relationships with key clients to understand their business objectives and IT requirements through regular strategic review meetings.
- Serve as the primary point of contact for strategic accounts.
- Account Growth and Retention:
- Develop and implement strategic account roadmaps to drive revenue growth and achieve sales targets.
- Identify upsell and cross-sell opportunities within existing accounts to optimise client value.
- Strategic Planning:
- Collaborate with the sales, marketing, and technical teams to align solutions with the client needs and industry trends.
- Contract Management:
- Maintain accurate records of contract details, service agreements and client interactions using our company CRM.
- Conduct new client onboardings for users, working with the Service Desk and Project Team to clearly set expectations from the start.
- Foster collaboration across internal departments to deliver exceptional customer service.
- Communicate effectively with clients regarding service updates, new offerings and industry insights.
- Customer Experience remaining the driver at all times.
- Hours of work: Monday to Friday 9am – 5.30pm (occasionally overtime may be required to fulfil client requirements).
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Strategic Account Manager - Bolsover, Derbyshire, United Kingdom - Andy File Associates Ltd
Description
Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards this permanent position.
Job
Role:
Strategic Account Manager
Salary £ £35000 plus monthly, quarterly and annual bonuses
Situated within a tight-knit and together team, our client is looking for an innovative Strategic Account Manager to join their Sales & Marketing Team.
The primary focus of this role is to develop and expand both current managed support customers, and new clients by collaborating closely with them to understand their business objectives.
A close relationship, both in person and virtually, will be required with the wider Sales and Marketing team, Project Team, and the Service Desk to ensure the customers' requirements are clearly understood and delivered.
The role will require excellent organisation, communication, and relationship building skills.Client Relationship Management:
Bonus:
Monthly individual bonus and quarterly and annual team bonus are very achievable
Role:
Hybrid, Mondays are office days for the team, Tue-Fri optional WFH and/or working from Client Locations.
The Senior Leadership Team provide all employees with the tools and support they need to accelerate both personal and professional development.
As well as delivering Quarterly Company Social Events, targets to implement a 4 Day Working Week (even as a Service Provider), and flexible working.
From employee of the quarter and Westfield Health right through to the freebies (tea, coffee, parking – you name it
