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    System Support Analyst - livingston, United Kingdom - Accord Business Solutions

    Accord Business Solutions
    Accord Business Solutions livingston, United Kingdom

    6 days ago

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    Description
    Job Description

    Due to continued growth and success, we are looking for an enthusiastic, self-motivated, System Support Analyst to join our growing team. This customer facing role will primarily involve working in our service desk teams, providing proactive and reactive support.

    This role offers a great opportunity for exposure to a wide range of technologies and solutions. The ideal candidate will be able to function as part of a team and use their own initiative where required, resolving customer issues in a timely manner.

    Main responsibilities:

    • Work as part of the service desk support team to handle calls and tickets in line with agreed customer SLA's.
    • Recording of solutions to client issues through our service desk ticketing systems and knowledge base.
    • Ensure customer system documentation is updated to reflect any changes made as part of the day-to-day operation.

    Essential skills:

    • Experience working with a Managed Service Provider or service desk environment.
    • Proficient in supporting Microsoft Windows Desktop Operating Systems.
    • Microsoft/Office 365 Administration Experience.
    • Basic Administration of Windows Server Operating Systems
    • Cyber Security Awareness
    • Have experience of service desk ticketing systems.

    Desirable skills:

    • Networking experience, including Switching, Routing, Firewalls and Wireless technologies;
    • Virtualisation technologies
    • Microsoft Azure Cloud Platform
    • Citrix and Remote Desktop Services solutions
    • Backup Solutions
    • RMM Tools
    • Professional Industry standard certifications (MCP, CCNA, CCA-V etc...)


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