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    Receptionist (Permanent, Contract) - London, United Kingdom - Farleigh Court Limited

    Farleigh Court Limited
    Farleigh Court Limited London, United Kingdom

    1 week ago

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    Description
    Foxhills is a family-owned, 4 star hotel and leisure membership club with over 5000 members in Ottershaw, Surrey.

    In addition to 70 spacious hotel bedrooms, fantastic spaces for weddings and events, the club offers a wide range of leisure activities.

    Two 18-hole golf courses, a par-3 nine-hole, three restaurants, an award-winning spa and gym and eleven tennis courts are offered.

    'The Pavilion', a £7m leisure facility with indoor and outdoor swimming pools, four activity spaces offering everything from art to Zumba classes, a deli-style restaurant and crèche make up our fantastic resort.

    The superb facilities are just part of the story. It is the warm and friendly service that makes us unforgettable.

    And we can't achieve this without the great team who put fantastic customer service at the heart of everything they do.

    Prior experience working with children
    An interest in sports, wellbeing or creative pursuits
    First aid qualified (training provided if required)
    Food safety trained (training provided if required)
    Health & safety conscious with an ability to follow procedures (training provided)
    To be fully knowledgeable about Foxhills Leisure department services and products
    To be up to date with timetable changes, cancellations, booking windows and any relevant information that members and guests may need relating to the class or activity

    When requested, to open and close the Pavilion, conducting all opening and closing operational and security duties as detailed by senior management and operational guidelines.

    This will be achieved by communication by telephone, face to face or in writing.
    To ensure the reception area is always well presented and organised, and all materials are stocked up
    To complete reception administration duties in a timely and effective manner.
    Carry out basic banking duties, cashing up and change collection.

    Handle any client complaints effectively and promptly, ensuring a senior manager is involved and updated to all feedback – negative and positive.

    To adhere to all statutory requirements regarding fire, health, safety and hygiene.
    To attend any training sessions as requested and adhere to company policies.
    Promote the Foxhills Collection in a positive light at every opportunity
    That no medical advice is given that may endanger a client's health.
    ~ To not make any false claims about the benefits of a treatment or product that could be misinterpreted by the client and therefore bring the reputation of the spa, treatment, or product in to disrepute.
    ~ To ensure that all details regarding Foxhills guests are kept in the strictest of confidence and that confidential information is never discussed with inappropriate parties either inside or outside the company.
    ~ Product and service discounts including spa, restaurant, and hotel stays.
    ~28 days' holiday increasing with service (includes public & bank holidays)
    ~ Contributory pension scheme
    ~ Bonus and incentive schemes
    ~
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