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    Customer Service Specialist - London, United Kingdom - The Juice Plus+® Company EMEA

    The Juice Plus+® Company EMEA
    The Juice Plus+® Company EMEA London, United Kingdom

    1 week ago

    Default job background
    Accounting / Finance
    Description
    Customer Service Advisor - Portuguese & Spanish Speaker
    Tired of 5 days in the office?

    Interested in hearing about a Health & Wellness company with a difference?
    Looking for rewarding work that allows you to have fun and develop at the same time?
    Maybe we should be talking.....


    The Juice Plus+ Company is a $700+ million competitor in the health and wellness industry, utilising a unique combination of direct sales and e-commerce to market our carefully curated line of plant-based nutritional products and Tower Garden aeroponic growing systems in pursuit of our mission to "Inspire Healthy Living Around the World." We operate in more than 25 countries and are in the midst of an ambitious global expansion effort.


    The role of Advisor, EMEA Service Centre Solutions, is to provide high (2nd level), specialized, advanced advice and support to our Juice Plus+ Partner community, with the aim of enhancing and strengthening our service to Partners.

    The ambition of this elite support offering, is also to enrich the "Partner Journey" relationship experience and contribute positively to our brand proposition in a competitive and growing market.


    With training provided across all geographical markets, the role of Advisor will be to develop into a subject matter expert, for all our countries in the EMEA region, providing competent, cross-regional support on all mid and high level Partner issues and queries.

    This position will be fundamental to supporting the continued growth of the business within existing and new markets/countries, and across existing and new products and services


    Your day to day:
    Work as an integral part of the EMEA Service Centre Solutions team to deliver exceptional Partner Support specializing in 2nd level and advanced support, across all markets
    Strive for a first-time resolution of all high level enquiries via phone, email and social media or other channels, in a timely and informative manner, seeking support/advice if needed from Supervisors or Manager
    Calculate and process position Partner qualifications, handle order-related queries, and manage questions on Compensation Plans, Price Changes, Incentive Changes and other similar inquiries
    Contribute to a culture of continuous improvement and outstanding standards, through the on-going identification of improved methods, strategies, and opportunities to enhance the "Partner Journey" experience
    Evaluate and provide ideas on methods to facilitate operational improvements
    Continuously keep up to date with new product information, business processes or systems by participating in formal and informal training opportunities in-house
    Support and analyse technical issue for Partners
    Report technical issues and problems/ challenges to Supervisors, and Service Desk if required.
    Provide full assistance during Month-End activities
    Provide assistance on any other ad hoc Customer and Partner support related tasks as needed.
    Undertake other tasks/responsibilities as required by the leadership team

    Requirements
    Multilingual or Bilingual - fully fluent in English, and at least one other required EMEA language; to an excellent spoken and written standard
    Hold a good standard of education
    Experienced in working within a customer service environment, with evidence of ability to provide an exceptional level of service
    Ability, and keen desire to further develop a greater understanding and awareness of cultural differences across all EMEA countries, to facilitate an enhanced and highly collaborative Service Centre / Partner experience
    Outstanding and pro-active communication and critical thinking skills (active listening and investigating appropriately for relevant information leading to efficient problem solving)
    Ability to learn process and procedure quickly through appropriate training
    Ability to calmly respond to Partners whatever the circumstances, work under pressure and prioritise
    Proven solid organizational skills and time-management.
    Demonstrate a professional and friendly manner when interacting with Partners at all levels
    Evidence of being self-motivated, pro-active and an ability to work productively and collaboratively across a multilingual team
    Strong team player skills able to support other team members and provide assistance on questions from
    Strong multi-tasking capability.

    If you speak fluent Portuguese & Spanish, we would love to start talking to you. Our hybrid working model is a perfect opportunity to achieve a greater work life balance and avoid that lengthy also enjoy some of the best river views in London when you are in the office
    Please do share your details with us

    Benefits
    Healthcare Cash Plan plus money off shopping
    Fun social activities
    In-house personal trainer
    Employee Assistance Programme - Advice , Counseling...
    Hybrid working
    Training & Development
    Life Assurance
    Pension Plans
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