Jobs
>
Liverpool

    Application Support Analyst - Liverpool, United Kingdom - System C

    System C
    System C Liverpool, United Kingdom

    1 week ago

    Default job background
    Full time
    Description

    Description

    Here at System C, we deliver transformative Healthcare, Social Care and Education solutions across the UK.

    The Role

    As our Application Support Analyst, your main goal is to provide unparalleled support for our innovative maternity and neonatal products. You'll be a beacon of knowledge and reliability, ensuring that incidents are resolved swiftly and effectively, keeping our service commitments in check. Collaboration is key; you will work closely with service desk colleagues, application and technical support teams, and engage directly with our customers to navigate through issues with finesse and expertise.

    We're looking for someone with a unique blend of clinical experience in maternity or neonatal settings and technical acumen. You'll be using your domain knowledge and sharp problem-solving skills to manage and resolve customer issues, contribute to our knowledge base, and communicate effectively across all levels of the organisation.

    Your journey with us will be filled with opportunities to grow, as you partake in the risk management process, collaborate on post-issue reviews, and share your insights to continually improve our services.

    The ideal candidate will have demonstrable experience within a clinical environment working in a maternity or neonatal setting. They will understand the core principles of service desk along with ITIL best practices, whilst possessing excellent communication and relationship management skills. A proficiency in MS Office applications rounds out your toolkit for success.

    Travel to various System C offices may be required, and participation in an on-call rota ensures that our support is constant and reliable.

    Responsibilities

    • Manage customer issues using ITSM tools, phone, and email
    • Investigate and resolve customer issues as part of incident and problem management
    • Liaise with support and resolver teams to coordinate issue resolution
    • Identify first-time fixes to mitigate risks and contribute to knowledge sharing
    • Undertake in-depth investigation for incident resolutions and risk management
    • Communicate with customers to update on progress and facilitate positive interactions
    • Contribute to knowledge base articles and post-issue reviews
    • Ability to travel to meetings as required and participate in the on-call rota

    Experience and Skills

    • Clinical experience in maternity or neonatal settings
    • Demonstrated experience in service desk operations and incident management within SLAs
    • Familiarity with remote connection technologies and ITIL best practices
    • Experience in customer engagement within service industries
    • Effective communication skills at all levels
    • Ability to work independently or as part of a team to deliver service practices
    • Strong documentation skills
    • Excellent relationship management skills
    • Proficiency in MS Office applications (Outlook, Word, Excel, Project, Visio)
  • Antal International

    Desktop Support Analyst

    1 week ago

    Antal International Liverpool, United Kingdom

    Location - Liverpool based · Salary - £27,766 · Role - My client are a prestigious membership based organisation and due to internal promotions have vacancies for 2X Desktop support analysts. · As part of the IT services team, the desktop support analyst provides support for all ...

  • Clear IT Recruitment Limited

    2nd Line IT Support Desk Analyst

    1 week ago

    Clear IT Recruitment Limited Liverpool, United Kingdom

    **Our client is seeking a 2nd Line IT support Desk Analyst to work across multiple sites from Liverpool to Manchester.** · **Key Tasks and Responsibilities**: · - Provide support to Trust technical infrastructure and end user computing, including strong technical support and cust ...

  • Zachary Daniels

    IT Support Analyst

    1 week ago

    Zachary Daniels Prestatyn, United Kingdom

    **IT Support Analyst | Flintshire | To £33,150 + Extensive Benefits** · Zachary Daniels Recruitment are delighted to be supporting this operator of exciting holiday resorts throughout the UK in the appointment of an IT Support Analyst. · This is a great opportunity for an enthusi ...

  • Nigel Frank International

    Applications Support Analyst

    5 days ago

    Nigel Frank International Holywell, United Kingdom

    **Applications Support Analyst** · This role is office-based in either their North Wales or Somerset location · **What's on offer** · - Base salary up to £30,000 · - Employee perks including free gym access, cycle-to-work scheme, holiday cash-in, 100% work attendance bonus · - Tr ...

  • Erin Associates

    Application Support Analyst

    3 days ago

    Erin Associates Chorley, United Kingdom Full time

    Application Support Analyst – Chorley, Lancashire - Hybrid working · Application support, deployment, configuration, SQL, Software Support, Lancashire, North West · This advanced solutions provider requires a driven and self-motivated Application Support Analyst to join their bu ...

  • Circle Recruitment

    IT Software Support Analyst

    6 days ago

    Circle Recruitment Warrington, United Kingdom

    **IT Software Support Analyst - Warrington · **Keywords: Service Desk, 1st line support, Helpdesk support, customer service support · An IT Software Support Analyst is required for a well-established private health care company with offices all over the UK. This is a 1st line ser ...

  • Lorien

    Desktop Support Analyst

    17 hours ago

    Lorien Manchester, United Kingdom

    **Desktop Support Analyst** · Here at Lorien we are partnering with a rapidly expanding Software house based in Manchester City Centre. With the plans for their growth to continue well underway this year, they're now looking to expand the IT support team and add a Desk Support An ...

  • Sanderson

    Junior Support Analyst

    1 week ago

    Sanderson Nantwich, United Kingdom

    **Junior Support Analyst** · **Up to £32,000** · **Hybrid (3 days on site) (Nantwich)** · If you've got a passion for IT and are looking to build a career in it, then this is the role for you ...

  • Appcastenterprise

    Applications Support Analyst

    1 week ago

    Appcastenterprise Greater Manchester, United Kingdom

    **Job Description** Applications Support Analyst - SAP · Position Description · From public service transformation to cutting-edge commercial projects, our work has a wide reach, helping make the everyday easier, for everyone. When you start your CGI story, not only will you be i ...

  • Informed Recruitment LTD

    Application Support Analyst

    1 week ago

    Informed Recruitment LTD Manchester, United Kingdom

    **Must Have** · - Incident and problems management. · - Experience working in an ITIL environment. · - SQL scripting or querying · **Nice to Have** · - Microsoft Dynamics 365 · - SharePoint · - Information/Application Security · - ITIL v3 certification · - Azure · - Informed Recr ...

  • Opus Recruitment Solutions

    Technical Support Analyst

    2 weeks ago

    Opus Recruitment Solutions Liverpool, United Kingdom Full time

    Technical Support Analyst - 3 months - Liverpool · A client of mine based in Liverpool is looking for a Technical Support Analyst on a 3 month engagement with a possibility to extend. Support and engage with local and wider teams to continuously improve the environment to ensure ...

  • Simpson Judge Ltd

    2nd Line Support Analyst

    2 days ago

    Simpson Judge Ltd Manchester, United Kingdom

    2nd Line Support Analyst - Manchester - Hybrid Working · I am currently working with a client based in Manchester who are seeking a 2nd Line Support Analyst to join their existing IT support team. · This is a great opportunity for someone looking to progress from their current 1s ...

  • Liverpool FC

    Analyst - Project Support Officer

    1 week ago

    Liverpool FC Liverpool, United Kingdom

    Senior Analyst, Product & Project Support · We have an exciting opportunity for an individual to join our Liverpool FC team as a Senior Analysist, Product & Project Support · The Product & Project Support Officer supports the smooth running of the LFC Product Roadmap and proces ...

  • Agility Resoucing

    Service Desk Analyst/ 1st Line Support

    1 week ago

    Agility Resoucing Liverpool, United Kingdom

    Permanent · My client is looking for an enthusiastic and driven individual to join their thriving team as a service desk analyst. The suitable candidate will help to provide support to users of all IT Business Services and assist in the deployment and management of the IT Busine ...

  • LANGLAND CONSULTANTS LTD

    IT Systems Analyst

    1 week ago

    LANGLAND CONSULTANTS LTD Liverpool, United Kingdom

    **IT Systems Analyst - remote** · **Business Systems Analyst, Technical Analyst, Housing systems, database, SQL, Systems Analyst, Solution Architect** · IT Systems Analyst for a not-for-profit organisation who are expanding their portfolio of services. The IT Systems Analyst / Te ...

  • Matt Burton

    1st Line Service Desk

    3 days ago

    Matt Burton Liverpool, United Kingdom

    MBA are proud to partner one of Liverpool's most innovative finance organisations in their search for a 1st Line Service Desk Analyst on a permanent basis. · As 1st Line Service Desk Analyst you will be the first line response for all ticket requests, work as part of a team and i ...

  • Agility Resourcing

    Graduate Scheme

    4 days ago

    Agility Resourcing Liverpool, United Kingdom

    **Salary**: · £ £26000 per annum · **Location**: · United Kingdom,-Liverpool · **Job Type**: · Permanent · **Description**: · Agility is currently working with several forward-thinking organisations that due to steady growth are looking to speak with academic graduates looking fo ...

  • Matt Burton Associates

    1st Line Service Desk

    1 week ago

    Matt Burton Associates Liverpool, United Kingdom

    MBA are proud to partner one of Liverpool's most innovative finance organisations in their search for a 1st Line Service Desk Analyst on a permanent basis. · As 1st Line Service Desk Analyst you will be the first line response for all ticket requests, work as part of a team and i ...

  • Devonshire Hayes Recruitment Specialists Limited

    SQL Data Analyst

    6 days ago

    Devonshire Hayes Recruitment Specialists Limited Liverpool, United Kingdom

    Are you an experienced SQL Data Analyst with excellent communication skills? If so we have a fantastic opportunity that we'd like to discuss with you. · As a database service analyst, you are an integral part of both the IT Services team and the wider IT Department, running and m ...

  • Circle Recruitment

    IT Business Analyst

    1 week ago

    Circle Recruitment Liverpool, United Kingdom

    IT Business Analyst - Liverpool · IT Business Analyst with experience in Agile, ideally in software delivery / IT, requirements analysis, strong analytical skills is required by a leading company based in Liverpool. They offer hybrid working, so 2 days in the office, 3 days worki ...