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    Digital and Health Promotion Assistant - Coventry, United Kingdom - South Warwickshire University NHS Foundation Trust

    South Warwickshire University NHS Foundation Trust
    South Warwickshire University NHS Foundation Trust Coventry, United Kingdom

    1 week ago

    Default job background
    Permanent
    Description

    Job summary

    Post holder can be based at Coventry, Solihull or Warwickshire

    Solihull 0-19, Warwickshire 0-5, and Coventry Family Health and Lifestyle Services are currently seeking a Digital and Health Promotion Assistant to join their team.

    The role will require a highly motivated and creative individual to help increase engagement and awareness of services offered by the organization.

    As a Digital and Health Promotion Assistant, you will be responsible for creating engaging content for digital platforms such as social media and websites.

    If you are passionate about digital marketing and health promotion, and are looking to make a positive impact in the lives of others, we would be delighted to hear from you.

    Closing date for this post is 10th May 2024but may close earlier if sufficient applicants are received.

    Working pattern: Wednesday - Friday

    Main duties of the job

    To raise awareness of the Solihull 0-19, Warwickshire 0-5 and Coventry Family Health and Lifestyle services through engagement with both internal and external stakeholders.

    To support the teams in developing and improving face to face and digital interaction.

    To provide comprehensive, efficient and responsive promotional support.

    Helping to ensure Trust values and organisational targets are met by providing support on several initiatives.

    About us

    Come and join a Trust rated Outstanding by the CQC. South Warwickshire NHS Foundation Trust have been rated as outstanding following our latest inspection by the CQC and we are recruiting new staff to come and help us improve even further.

    We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity.

    Our values can be summed up in one sentence. We are 'Trusted to provide safe, effective and compassionate care'. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn't matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.

    Job description

    Job responsibilities

    Knowledge and Experience

    Providing support updating and maintaining all websites as required by service leads.

    Monitoring the services social media accounts and pre-planning content for these channels.

    Responding to general queries and escalating to senior leads where necessary.

    Researching and developing innovative new methods of communication.

    Supporting the creation of all online content including creation of video materials.

    Assisting in the production of internal and external newsletters.

    Responsible for organising and running health promotional activities.

    Developing and presenting reports on the effectiveness of face to face and digital promotion.

    Ensuring all communication and engagement is inclusive.

    Liaising with the communication teams to ensure content is appropriate for all audiences and adheres to the Trusts Social Media Guidelines Policy.

    To be a point of contact and have knowledge of variety of services.

    To provide a comprehensive and efficient service promoting all services without direct supervision, referring complex queries to the appropriate person.

    Communicate with partners, stakeholders and groups ensuring updates are received/disseminated in a timely manner.

    Arrange meetings and liaise with relevant attendees to ensure actions are completed in a timely manner.

    Remain adaptable and changeable to the service and organisational needs.

    Knowledge and use of digital platforms and means of communication Skype, Microsoft Teams, Zoom.

    Measurable Result Areas

    Develop and maintain websites and social media content.

    Develop and maintain documents, folders and databases.

    Support the day-to-day promotional activities of department.

    Prioritise workload to ensure the provision of a high-quality service, whilst maintaining standards.

    Produce relevant information and reports on effectiveness of promotional activities.

    Preparation of support material as required by organisers for events, celebrations and promotions including online content.

    Communications and Working Relationships

    Providing higher level of administrative support to members of the senior team including organising meetings, diary management, taking and transcribing minutes, preparation of letters, memos, reports etc. from copy material or verbal requests.

    Deal with telephone enquiries in a polite and professional manner ensuring a prompt response to all queries.

    Communicating with internal and external professionals of all levels and disciplines. This communication may be challenging and emotional from Trust staff.

    To be involved in the continuing development and use of computer and digital online systems used in the department.

    Person Specification

    Qualifications

    Essential

  • Have GCSEs grade 4 or above or equivalent
  • Committed to undertake an advanced or higher Apprenticeship
  • Evidence of continued professional development

    • Experience

    Essential

  • Previous experience of working within the NHS
  • Previous experience and knowledge of working within office administration
  • Experience of working to deadlines
  • Working within an office environment

    • Desirable

  • Practical experience of developing social media content in a professional capacity

    • Skills

    Essential

  • Excellent IT skills and experience in the use of Microsoft Office suite including Word, PowerPoint, Outlook and Excel
  • Demonstrable ability to learn new skills
  • Excellent attention to detail
  • Accurate and advanced keyboard skills
  • Excellent interpersonal and communication skills both written and verbal
  • Excellent customer service skills
  • Ability to work under pressure and prioritise own workload

    • Desirable

  • Knowledge of the Trust's policies and procedures

    • Personal Qualities

    Essential

  • Ability to use tact, persuasion and diplomacy in communication
  • Adaptable and flexible
  • Organised, professional and punctual
  • Ability to deal with distressed clients on a regular basis
  • Ability to work and communicate and receive complex and sensitive information from people at all levels of the organisation
  • Team player
  • Ability to deal with unpredictable workload and frequent interruptions
  • Ability to work with VDU for continuous periods
  • High degree of discretion and initiative
  • Good attention to detail
  • Awareness of own limitations
  • Positive approach to change
  • Able to work with staff at all levels within the Trust
  • Demonstrates a high level of personal motivation
  • Able to work to tight deadlines in a busy environment

    • Desirable

  • Ability to concentrate for prolonged periods

    • Other

    Essential

  • Good personal presentation
  • Flexibility in working hours
  • Ability to occasionally travel to other sites within the Trust
  • Car driver and access to car/Independent means of transport
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