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Livingston

    Night Manager/Duty Manager - Livingston, West Lothian, United Kingdom - West Lothian Leisure

    West Lothian Leisure
    West Lothian Leisure Livingston, West Lothian, United Kingdom

    2 weeks ago

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    Description
    Deans & Inveralmond Community High Schools

    Your role as Duty Manager is to ensure the delivery of excellent customer service by providing line management, support, guidance and leadership to staff whilst looking at new initiatives to develop and grow the programme for our customers.

    West Lothian Leisure is a Community Benefit Organisation, a registered Scottish charity.

    It is at the heart of the West Lothian community, helping people to improve their wellbeing and make healthy lifestyle choices.

    We care passionately about the service we provide to the people who live, work and visit West Lothian.

    As a valued organisation that understands, cares about and engages with its community, we are the delivery partner of choice for West Lothian organisations responsible for improving people's lives through sport, health and physical activity.

    Manage by walk around, being a visible presence to customers and staff to positively influence the implementation of the Customer Service Strategy, service standards, policies, procedures and guidance of the Charity.

    Ensure that all staff, customers, contractors and visitors are working to the highest standards to ensure a safe and secure environment
    Implementation of the organisations, policies, procedures and working guidance
    Ensure sufficient numbers of appropriately trained staff are available to safely deliver services
    Manage the performance of staff
    Ensure that the facility programme is delivered successfully in accordance with the service standards
    Ensure the highest standards of cleanliness in the facility
    Liaise with property maintenance staff and contractors to ensure that assets are maintained to the highest standard.
    Achieve some limited throughput targets for specific areas of operation agreed with the Facility Manager.
    Manage some limited areas of the leisure centre budget delegated by the Facility Manager.
    Actively promote and sell products and services
    Undertake administrative functions, stock management and the maintenance of accurate records
    Ensure that cash takings are secure and counted in line with the Charity's policies and procedures.

    Accordingly, there may be a requirement to undertake additional duties, consistent with the level of the post, as directed by management.

    1-2 years supervisory experience, preferably in a similar leisure centre environment.
    ~ Excellent customer service skills and experience, preferably within a similar leisure environment
    ~ Hold or willingness to study for CMI Leadership and Management Level 3 within the first year
    ~ Hold or willingness to study for ILM Coaching qualification (level 3) within first year in post.
    ~ Competent level of skill with Excel, Word
    ~ Gym Instructor Level 2 or equivalent.
    Proficient in the use of MRM Information Management System.
    Maintenance of Swimming pool plant and water treatment equipment.
    Being available for emergency call outs.
    Open and close the venue, ensuring security of its assets.
    com and we will arrange for someone to get in touch or apply online via:
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